[{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:08.166Z","tag_names":["account","preferences"],"answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscri","long_answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscription covers a 12-month period from the date it was first activated. Each year, your subscription automatically renews for another 12-month term on the same date unless you cancel beforehand, we make contact a few weeks before your rollover date to check whether you wan","language_id":2,"id":3535144,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","name":"Subscriptions and Billing","votes":0,"is_published":true,"slug":"subscriptions-and-billing","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/subscriptions-and-billing?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:08.030Z","tag_names":["account oversight","user control"],"answer_sample":"One licence, one person. Add someone, take someone off, make an admin — and know ","long_answer_sample":"One licence, one person. Add someone, take someone off, make an admin — and know what does and does not change your bill. Figure 1. The Users tab: who holds a licence, and the empty rows waiting for someone. For account administrators In this guide Licences and users Add a user Admin rights Remove a user More licences, or fewer Quick answers 1   Lic","language_id":2,"id":3535142,"last_published_date":"September 28th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"one licence, person. add someone, take someone off, make admin — know change bill. figure 1. users tab holds empty rows waiting someone. account administrators guide licences user rights remove licences, fewer quick answers 1   licences subscription includes number licences. single person, login licence never shared. page lists everyone holding one, shows row every still given out. 2. person’s email (1), whether (2), (3), (4). note  a address, must read grip sends details, notices reminder annual rollover it. 2   add open menu top left, click account, tab. row, type address (1). tick box beside (2) able themselves. apply (3). adding check it, again. 3. new typed 4. anyone added. receive support@grip.co.nz details straight away, can use once. ask junk spam arrived. good know  the firm’s domains. says domain allowed rebrand, say 3   admin untick confirm. users, give rights, set company data fields; everything map either way. two boxes changed administrator’s, own. 4   remove tab, access ends once, becomes ready next 5. removed. note  removing frees licence; pay for. fewer, see section removed person added later. 5   more more. sales@grip.co.nz like. added, people’s emails into. rest year, pro-rata price quote first, people you. fewer. numbers come rollover. administrator weeks anything change; reply want. accounts@grip.co.nz time cost. payments work subscriptions billing . 6   quick row. use. get email. support@grip.co.nz. there, send leaving starting. apply. names share no. shared password locks moment changes. another per comes else ended. tell want what, changes makes you, ← back","name":"Users and licences: adding, removing and admin rights","votes":0,"is_published":true,"slug":"users-and-licences-adding-removing-and-admin-rights","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/users-and-licences-adding-removing-and-admin-rights?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"one licence, person. add someone, take someone off, make admin — know change bill. figure 1. users tab holds empty rows waiting someone. account administrators guide licences user rights remove licences, fewer quick answers 1   licences subscription includes number licences. single person, login licence never shared. page lists everyone holding one, shows row every still given out. 2. person’s email (1), whether (2), (3), (4). note  a address, must read grip sends details, notices reminder annual rollover it. 2   add open menu top left, click account, tab. row, type address (1). tick box beside (2) able themselves. apply (3). adding check it, again. 3. new typed 4. anyone added. receive support@grip.co.nz details straight away, can use once. ask junk spam arrived. good know  the firm’s domains. says domain allowed rebrand, say 3   admin untick confirm. users, give rights, set company data fields; everything map either way. two boxes changed administrator’s, own. 4   remove tab, access ends once, becomes ready next 5. removed. note  removing frees licence; pay for. fewer, see section removed person added later. 5   more more. sales@grip.co.nz like. added, people’s emails into. rest year, pro-rata price quote first, people you. fewer. numbers come rollover. administrator weeks anything change; reply want. accounts@grip.co.nz time cost. payments work subscriptions billing . 6   quick row. use. get email. support@grip.co.nz. there, send leaving starting. apply. names share no. shared password locks moment changes. another per comes else ended. tell want what, changes makes you, ← back","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:07.951Z","tag_names":["administration","settings"],"answer_sample":"The Account page is visible to admin users: your firm’s details, its users and it","long_answer_sample":"The Account page is visible to admin users: your firm’s details, its users and its company data fields — and the changes GRIP makes for you. Figure 1. The Account page, on its Details tab. For account administrators In this guide The Account page Who can do what — administrator, admin, user Your firm’s details What GRIP changes for you Quick answers","language_id":2,"id":3535141,"last_published_date":"September 28th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"account page visible admin users firm’s details, company data fields — changes grip makes you. figure 1. page, details tab. administrators guide can administrator, admin, user quick answers 1   the users. menu, picture below, rights. open menu top left click account, go straight app.grip.co.nz/account. see it; everyone else sees map alone. 2. left. tab holds name, phone number administrator (section 3). licence, adding removing people, licences . firm records point map. - setup \u0026amp; configuration 2   who role one person account’s owner key contact, receives invoices reminder annual rollover. everything do, name shows change is. adds removes users, gives takes rights, sets fields, uses made one. map, including editing points. page. 3   your 3. (1), (2), (3), apply (4). field call account. type new apply. shown reference, changed 4). 4   what need us. email right team rest, usually day. email, send support@grip.co.nz current administrator’s login one’s, anyone add remove time. emailed details; existing keeps theirs. match legal trading prints title block. domains rebrand, say. domain know refused added. sales@grip.co.nz like. added time, charged rest year, appear empty rows fewer licences, cancelling accounts@grip.co.nz take effect rollover, weeks it. subscriptions billing 5   quick menu. administrator. ask need, make grant names them. someone firm. tab; licence free next person. hand on. address domain. it, signing in, passwords logging people ← back →","name":"Your GRIP account: the Account page and who can do what","votes":0,"is_published":true,"slug":"your-grip-account-the-account-page-and-who-can-do-what","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/your-grip-account-the-account-page-and-who-can-do-what?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"account page visible admin users firm’s details, company data fields — changes grip makes you. figure 1. page, details tab. administrators guide can administrator, admin, user quick answers 1   the users. menu, picture below, rights. open menu top left click account, go straight app.grip.co.nz/account. see it; everyone else sees map alone. 2. left. tab holds name, phone number administrator (section 3). licence, adding removing people, licences . firm records point map. - setup \u0026amp; configuration 2   who role one person account’s owner key contact, receives invoices reminder annual rollover. everything do, name shows change is. adds removes users, gives takes rights, sets fields, uses made one. map, including editing points. page. 3   your 3. (1), (2), (3), apply (4). field call account. type new apply. shown reference, changed 4). 4   what need us. email right team rest, usually day. email, send support@grip.co.nz current administrator’s login one’s, anyone add remove time. emailed details; existing keeps theirs. match legal trading prints title block. domains rebrand, say. domain know refused added. sales@grip.co.nz like. added time, charged rest year, appear empty rows fewer licences, cancelling accounts@grip.co.nz take effect rollover, weeks it. subscriptions billing 5   quick menu. administrator. ask need, make grant names them. someone firm. tab; licence free next person. hand on. address domain. it, signing in, passwords logging people ← back →","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079189,"account_id":31056,"created_at":"2025-10-08T22:22:07.816Z","tag_names":["business information","configuring"],"answer_sample":"Decide what your firm records against each point on the map — a client, a status,","long_answer_sample":"Decide what your firm records against each point on the map — a client, a status, a link to the project folder — before anyone starts adding them. Figure 1. The Company Data tab of the Account page. For account administrators In this guide What company data is Who can set it up Plan your fields Set the fields up Loading the jobs you already have Get","language_id":2,"id":3535139,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"decide firm records point map — client, status, link project folder anyone starts adding them. figure 1. company data tab account page. administrators guide can set plan fields loading jobs getting quick answers 1   what firm’s layer job, site asset, label ten choosing. people see it. map, everything done near looking click away, every field searchable search box. 2. labelled job number. 2   who administrator, everyone add edit points. missing menu, administrator ask whoever manages grip account. 3   plan label, shows usually else want able read search. fields, name choosing surveyor, phone, link. holds web address, clickable map. use folder, document system client portal. include https//. active appear point. keep short. three four fills beat nobody does. note  renaming change typed it, re-ordered without moving contents. need restructure, email support@grip.co.nz will copy data. 4   set open menu top left tab. want, type name, tick hold active. apply. 3. names (1), (2), (3), apply (4). available straight tools › 5   loading firms years spreadsheet, cad file system. load csv, shapefile, dxf spatial formats fine. send full whenever ask. 6   getting everything. value seeing past one working on. agree convention number first searching stays predictable. colour symbol status type, reads glance. job’s documents live rather typing detail fields. pin current box - creating, adding, . 7   quick menu. can. make change, one. showing ticked active, clicked. clickable. field, https// typed. no. visible editing finding points next →","name":"Company Data - Setup \u0026 Configuration","votes":0,"is_published":true,"slug":"company-data-setup-configuration","first_category":"Company Data","categories_display_for_views":"Company Data","parent_categories":[1079189],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/company-data/company-data-setup-configuration?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"decide firm records point map — client, status, link project folder anyone starts adding them. figure 1. company data tab account page. administrators guide can set plan fields loading jobs getting quick answers 1   what firm’s layer job, site asset, label ten choosing. people see it. map, everything done near looking click away, every field searchable search box. 2. labelled job number. 2   who administrator, everyone add edit points. missing menu, administrator ask whoever manages grip account. 3   plan label, shows usually else want able read search. fields, name choosing surveyor, phone, link. holds web address, clickable map. use folder, document system client portal. include https//. active appear point. keep short. three four fills beat nobody does. note  renaming change typed it, re-ordered without moving contents. need restructure, email support@grip.co.nz will copy data. 4   set open menu top left tab. want, type name, tick hold active. apply. 3. names (1), (2), (3), apply (4). available straight tools › 5   loading firms years spreadsheet, cad file system. load csv, shapefile, dxf spatial formats fine. send full whenever ask. 6   getting everything. value seeing past one working on. agree convention number first searching stays predictable. colour symbol status type, reads glance. job’s documents live rather typing detail fields. pin current box - creating, adding, . 7   quick menu. can. make change, one. showing ticked active, clicked. clickable. field, https// typed. no. visible editing finding points next →","categories":{"current":{"id":1079189,"name":"Company Data","url":"/company-data"}},"category_param":"company-data"}},{"question":{"category_id":1079166,"account_id":31056,"created_at":"2025-10-08T22:22:08.369Z","tag_names":["assistance","help"],"answer_sample":"Where the answers are, who to email about what, and how to send us an idea. Figur","long_answer_sample":"Where the answers are, who to email about what, and how to send us an idea. Figure 1. Help and Feedback, in the menu at the top left of the map. In this guide Help inside GRIP Email us — and what to include Who to email Send us feedback Quick fixes — worth a minute before you write Quick answers 1   Help inside GRIP Help in the menu at the top left ","language_id":2,"id":3535147,"last_published_date":"September 28th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"answers are, email what, send idea. figure 1. help feedback, menu top left map. guide inside grip — include feedback quick fixes worth minute write 1   help opens centre new tab. start day sign find property follow guides there. map, hold pointer key toolbar name. 2   email support@grip.co.nz. usually reply within working day. include, faster can firm, address login uses. trying do, step step, happened instead. screenshot error message. tried. whether just you, device, people, another websites. 3   who support@grip.co.nz using grip, signing passwords, account changes make administrator, firm’s name, domains users have. sales@grip.co.nz licences, pricing quotes, trials people yet. accounts@grip.co.nz invoices payment, fewer cancelling. see subscriptions billing . 4   send idea, something gets way, report wish give form place, comes shapes build next. problem need fixed today, support instead, back. open click feedback. type message (1) (2). 2. 3. sent. clears, ready next thought. 5   quick checks fix right address, cleared browsing data, private window, office firewall. layer, will load. reload page. help, clear data try again, browser. loads elsewhere network, ask team allow app.grip.co.nz. blank page phone. mobile rather wi-fi, check browser allowed use location phone’s settings. export print fails. smaller area paper size first particular draw largest sheets. map - printing 6 shows owner boundary know wrong. linz updates weekly. link panel official record stands today. showing wrongly, title parcel screenshot. load old jobs onto yes. spreadsheet, shapefile, dxf spatial formats company data. setup \u0026amp; configuration someone else getting emails. administrator. current person’s names passwords settings","name":"Getting help and giving feedback","votes":0,"is_published":true,"slug":"getting-help-and-giving-feedback","first_category":"Support and FAQs","categories_display_for_views":"Support and FAQs","parent_categories":[1079166],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/support/getting-help-and-giving-feedback?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"answers are, email what, send idea. figure 1. help feedback, menu top left map. guide inside grip — include feedback quick fixes worth minute write 1   help opens centre new tab. start day sign find property follow guides there. map, hold pointer key toolbar name. 2   email support@grip.co.nz. usually reply within working day. include, faster can firm, address login uses. trying do, step step, happened instead. screenshot error message. tried. whether just you, device, people, another websites. 3   who support@grip.co.nz using grip, signing passwords, account changes make administrator, firm’s name, domains users have. sales@grip.co.nz licences, pricing quotes, trials people yet. accounts@grip.co.nz invoices payment, fewer cancelling. see subscriptions billing . 4   send idea, something gets way, report wish give form place, comes shapes build next. problem need fixed today, support instead, back. open click feedback. type message (1) (2). 2. 3. sent. clears, ready next thought. 5   quick checks fix right address, cleared browsing data, private window, office firewall. layer, will load. reload page. help, clear data try again, browser. loads elsewhere network, ask team allow app.grip.co.nz. blank page phone. mobile rather wi-fi, check browser allowed use location phone’s settings. export print fails. smaller area paper size first particular draw largest sheets. map - printing 6 shows owner boundary know wrong. linz updates weekly. link panel official record stands today. showing wrongly, title parcel screenshot. load old jobs onto yes. spreadsheet, shapefile, dxf spatial formats company data. setup \u0026amp; configuration someone else getting emails. administrator. current person’s names passwords settings","categories":{"current":{"id":1079166,"name":"Support and FAQs","url":"/support"}},"category_param":"support"}},{"question":{"category_id":1079189,"account_id":31056,"created_at":"2026-01-28T23:45:24.262Z","tag_names":["company records","data management"],"answer_sample":"Put your firm’s jobs on the map, read what is recorded against them, and get back","long_answer_sample":"Put your firm’s jobs on the map, read what is recorded against them, and get back to any of them from the search box. Figure 1. A firm’s jobs on the map. In this guide See your firm’s points Read a point Add a point Edit or delete a point Find a point Pin the jobs you are working on Quick answers 1   See your firm’s points Company data is a layer. O","language_id":2,"id":3675791,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"put firm’s jobs map, read recorded them, get back search box. figure 1. map. guide see points point add edit delete find pin working quick answers 1   see company data layer. open layer control click switch on. draw zoomed street level. 2. label. good know  only firm sees points. fields carry set account administrator - setup \u0026amp; configuration . 2   read selecting — lit toolbar point. label, fields, created last edited panel. field link clickable. 3. point’s details. 3   add tools spanner tab. 4. create map belongs. type label shows usually job number fill fields. choose looks colour text height, symbol type, size. save. everyone straight away, searchable. 5. adding form.   required. whatever client, status project folder. colour, height reads size circle, none, looks. tip  use green complete, orange booked tells things stand without click. 4   edit › form opens recorded. change need save remove 6. editing form, filled in, delete. note  delete removes everything it, firm. undone. 5   find part anything typed number, client’s name, status. 7. searching every whose match. know  suggestions start four characters. three characters fewer, press enter full search. 6   pin searched job, empty box top recent searches. beside stays one site, time grip. 7   quick control, zoom except up, none active. clicking parcel instead. turn parcels buttons info panel, can load old yes. email support@grip.co.nz spreadsheet spatial file will it. setting ←","name":"Company Data - creating, adding, and searching for company data","votes":0,"is_published":true,"slug":"company-data-creating-adding-and-searching-for-company-data","first_category":"Company Data","categories_display_for_views":"Company Data","parent_categories":[1079189],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/company-data/company-data-creating-adding-and-searching-for-company-data?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"put firm’s jobs map, read recorded them, get back search box. figure 1. map. guide see points point add edit delete find pin working quick answers 1   see company data layer. open layer control click switch on. draw zoomed street level. 2. label. good know  only firm sees points. fields carry set account administrator - setup \u0026amp; configuration . 2   read selecting — lit toolbar point. label, fields, created last edited panel. field link clickable. 3. point’s details. 3   add tools spanner tab. 4. create map belongs. type label shows usually job number fill fields. choose looks colour text height, symbol type, size. save. everyone straight away, searchable. 5. adding form.   required. whatever client, status project folder. colour, height reads size circle, none, looks. tip  use green complete, orange booked tells things stand without click. 4   edit › form opens recorded. change need save remove 6. editing form, filled in, delete. note  delete removes everything it, firm. undone. 5   find part anything typed number, client’s name, status. 7. searching every whose match. know  suggestions start four characters. three characters fewer, press enter full search. 6   pin searched job, empty box top recent searches. beside stays one site, time grip. 7   quick control, zoom except up, none active. clicking parcel instead. turn parcels buttons info panel, can load old yes. email support@grip.co.nz spreadsheet spatial file will it. setting ←","categories":{"current":{"id":1079189,"name":"Company Data","url":"/company-data"}},"category_param":"company-data"}},{"question":{"category_id":1086263,"account_id":31056,"created_at":"2025-11-24T06:36:05.035Z","tag_names":["aerial imagery accuracy","boundary accuracy","boundary coordinates","boundary location"],"answer_sample":"Understanding boundary accuracy in New Zealand What you need to know about bounda","long_answer_sample":"Understanding boundary accuracy in New Zealand What you need to know about boundaries in GRIP At first glance, boundary accuracy seems straightforward. However, it's crucial to understand that boundaries shown on a map are digital representations, not the actual, legal boundary locations on the ground. Only Licensed Cadastral Surveyors have the lega","language_id":2,"id":3598268,"last_published_date":"February 2nd, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"navigating grip map accessing marks mark order click layers icon open panel \"**marks**\" layer group \"**boundary**\" turn boundary \"**mark order**\" image aerial view small town rural area, featuring network roads intersecting several buildings, including residential homes commercial structures. landscape includes patches greenery vehicles parked along streets. layout suggests mix developed areas spaces, typical community setting. area green spaces. structures, large red-roofed building smaller houses, arranged around roads. right side, control displaying various options understanding accuracy new zealand need know boundaries first glance, seems straightforward. however, crucial understand shown digital representations, actual, legal locations ground. licensed cadastral surveyors authority define true location property boundary. article helps data displayed grip—so level precision expect particular use case. step 1 determine project requires survey-accurate work precise, legally-defensible locations, must engage surveyor. will physically survey can indicative accept statistical estimate assess likely following steps below. 2 identify interested in. determined \"order\" end line. assigned number indicates precision. relevant display information edit tutorial   3 metres identified numbers marks, table metres. status land 95% (metres)  order (bearings distance captured plans) urban 0.20 7 0.50 8 non (digitisation record maps) 5 9 10 20 remote 100 11 12 notes means points accurate value. percentage may significantly less (outliers). (most accurate) (least indicating coordinates landonline. vs cadastre, mostly coordinates, 12. source ( link ) 4 consider context viewing overlaid imagery layers, assume everything accuracy. mismatch photos necessarily mean wrong—it imagery. 4.1 check modern regional typically ±1 metre 90% confidence interval. vary datasets. button bottom-left corner review metadata detail, search dataset name online find full documentation screenshot showing example 4.2 account gps data, tools using navigate coordinate, common position handheld cellphone - worth considering too. summary multiple factors case – estimates navigation devices introduce margin error requiring certainty precise measurements, always","name":"Boundary accuracy in New Zealand","votes":0,"is_published":true,"slug":"boundary-accuracy-in-new-zealand","first_category":"Understanding Land Data","categories_display_for_views":"Understanding Land Data","parent_categories":[1086263],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/public/boundary-accuracy-in-new-zealand?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"navigating grip map accessing marks mark order click layers icon open panel \"**marks**\" layer group \"**boundary**\" turn boundary \"**mark order**\" image aerial view small town rural area, featuring network roads intersecting several buildings, including residential homes commercial structures. landscape includes patches greenery vehicles parked along streets. layout suggests mix developed areas spaces, typical community setting. area green spaces. structures, large red-roofed building smaller houses, arranged around roads. right side, control displaying various options understanding accuracy new zealand need know boundaries first glance, seems straightforward. however, crucial understand shown digital representations, actual, legal locations ground. licensed cadastral surveyors authority define true location property boundary. article helps data displayed grip—so level precision expect particular use case. step 1 determine project requires survey-accurate work precise, legally-defensible locations, must engage surveyor. will physically survey can indicative accept statistical estimate assess likely following steps below. 2 identify interested in. determined \"order\" end line. assigned number indicates precision. relevant display information edit tutorial   3 metres identified numbers marks, table metres. status land 95% (metres)  order (bearings distance captured plans) urban 0.20 7 0.50 8 non (digitisation record maps) 5 9 10 20 remote 100 11 12 notes means points accurate value. percentage may significantly less (outliers). (most accurate) (least indicating coordinates landonline. vs cadastre, mostly coordinates, 12. source ( link ) 4 consider context viewing overlaid imagery layers, assume everything accuracy. mismatch photos necessarily mean wrong—it imagery. 4.1 check modern regional typically ±1 metre 90% confidence interval. vary datasets. button bottom-left corner review metadata detail, search dataset name online find full documentation screenshot showing example 4.2 account gps data, tools using navigate coordinate, common position handheld cellphone - worth considering too. summary multiple factors case – estimates navigation devices introduce margin error requiring certainty precise measurements, always","categories":{"current":{"id":1086263,"name":"Understanding Land Data","url":"/public"}},"category_param":"public"}},{"question":{"category_id":1079187,"account_id":31056,"created_at":"2026-09-14T04:46:30.062Z","tag_names":["map","printing"],"answer_sample":"Put the map on a sheet: the print area, the paper and scale, a title block with y","long_answer_sample":"Put the map on a sheet: the print area, the paper and scale, a title block with your name and logo, and the settings your browser keeps for next time. Figure 1. A finished sheet: the map inside the print area, the legend from Mark up, and the title block along the foot. In this guide What Print does Before you print — the layers you can see are the ","language_id":2,"id":3935701,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"put map sheet print area, paper scale, title block name logo, settings browser keeps next time. figure 1. finished inside legend mark up, along foot. guide — layers can see open area appears panel every setting, five folding sections place drag move, corner resize paper, orientation, label size, defaults called, made cog account, appearance lighten darken imagery, weight boundaries output pdf sheet, jpeg alone create block, part time comes back, offered back quick answers follows one job site plan, property neighbours coloured up. whether surveyor, planner, professional working council steps change. section stands own, go straight need. 1   what takes puts scale choose, records it, when, data drawn from. decides extent. everything prints; outside not. size decide ground covers. change either redraws map, fits make anything. follows. prints. on, colours onto sheet. name, firm logo set once. live settings, come visit, browser. pdf, downloaded computer like file alone, dropping report. 2   before way want look, stands. layer control right-hand toolbar turn plan needs, 2. good know  the lists sources behind printed, builds list actually on. turning need attribution honest well clean. 3   open printer bottom toolbar, 3. key toolbar. click two things happen opens right, centred looking at, sized fill it. dimmed clear 4. (1) beside (2) note  closing leaves is, small pill brings done map. kept way. 4   the holds setting sections. folds, folded says line reads top description print. section’s heading fold controls status only; short explanation section. 5. folded, numbered match table below.   printing help box explains lines, panel’s order. size. “a4 · portrait 11,000 labels m”. title, subtitle number settings. strong aerial imagery prints, heavy are. 5 survey marks, statements 6 will carry. 7 draws downloads always foot panel, whatever folded. save jpeg. 8 footer line, stopping export, warning, note saved tip  if greyed, unusable fix 6. box, head.   place dragged, pointer anywhere hold, move want. shows hand arrow corner. 7. job, it; sits little room edges. bigger smaller. opposite stays ground, covers nothing show. zoom pan underneath to; anchored lost moved another reset middle fitted 8. smaller (1), now prints at. tip  the named style yet brush colours. leave closed, trip control, parcel finds was. measure mode whole waits beneath phone lies across lower screen   sheet 9. section, a4, a3, a2 a1. draw resolution row hover orientation landscape. goes portrait, right edge 1000 means 11000, 10 50,000. less detail. dragging sets too. s, m l large labels, road names, marks. scale. see, shape around centre, immediately fits. 10. a3 landscape wider 11000. 1500 single immediate neighbours, 11000 suits plans. 12000 beyond locality matters 11. a4 twice half choose printed @ bar anyone measuring knows measuring.   title sheet’s words typed here. shown reference 12. block. long, hint characters fit lines take. reference. subtitle, “job 4821”. prepared by, firm, box. empty, optional. empty warns title.   settings right. tabs opens, district account follow computer. details, new starts 13. print, tab. 14. tab details (2), (3). / tabs. kept. png, svg block’s image accepted may soft 500 pixels wide, svg, crisp. output, boundary type. defaults, grip map’s own. know  changing changes never defaults. landscape, asks apply well. note  print computer, clearing browsing clears them. private window all, so. 9   appearance looks, changes; 15. lifts lowers linework read 50% is; photograph lightens towards darkens. too, will. lineweight thin, medium thick vectors, take keep   on owns carry elsewhere and, filter hiding them, disclaimer written 16. off. rows parcels wear names there. marks orders, since left filters is. use row. shading step , just printer, 17. shade legend. styles filled area. colour, reach note  a export add heading, 11   output 18. format full frame, jpeg, bar, north arrow, credit strip foot, fields jpeg; switch back. linz contours, dates flown, underground services credited owners, date current to. 12   create panel. photographed time, moment done. 19. made, held still white wash card far got. cancel stops 2026-09-17.pdf folder sorts date. saves “grip map”. 20. downloads. note  leave works. fine big image, last taken. 13 21. true north; turn. came from, standing illustrative verified site. example against. plotted day published. firm’s “created grip.co.nz” frame. parts run column edge, 14   next kinds thing kept, differently. applied without asking. number, sly, different one. 22. opening start fresh sat belongs 15   quick greyed. why. usually 50,000, heading. place. coarser something missing shaded colour legend, markup cleared made. missing. name. fixed read. enlarges changing photo swamps linework. appearance. fades open, judge screen. moves starting placing set. gone. in. browser, cog, tools closed area; somewhere contours close together, apart. interval control. auto open; override yes. works work phone, colouring naming covered guide, - build .","name":"Map - Printing","votes":0,"is_published":true,"slug":"map-printing","first_category":"Using the Map","categories_display_for_views":"Using the Map","parent_categories":[1079187],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/using-the-map/map-printing?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"put map sheet print area, paper scale, title block name logo, settings browser keeps next time. figure 1. finished inside legend mark up, along foot. guide — layers can see open area appears panel every setting, five folding sections place drag move, corner resize paper, orientation, label size, defaults called, made cog account, appearance lighten darken imagery, weight boundaries output pdf sheet, jpeg alone create block, part time comes back, offered back quick answers follows one job site plan, property neighbours coloured up. whether surveyor, planner, professional working council steps change. section stands own, go straight need. 1   what takes puts scale choose, records it, when, data drawn from. decides extent. everything prints; outside not. size decide ground covers. change either redraws map, fits make anything. follows. prints. on, colours onto sheet. name, firm logo set once. live settings, come visit, browser. pdf, downloaded computer like file alone, dropping report. 2   before way want look, stands. layer control right-hand toolbar turn plan needs, 2. good know  the lists sources behind printed, builds list actually on. turning need attribution honest well clean. 3   open printer bottom toolbar, 3. key toolbar. click two things happen opens right, centred looking at, sized fill it. dimmed clear 4. (1) beside (2) note  closing leaves is, small pill brings done map. kept way. 4   the holds setting sections. folds, folded says line reads top description print. section’s heading fold controls status only; short explanation section. 5. folded, numbered match table below.   printing help box explains lines, panel’s order. size. “a4 · portrait 11,000 labels m”. title, subtitle number settings. strong aerial imagery prints, heavy are. 5 survey marks, statements 6 will carry. 7 draws downloads always foot panel, whatever folded. save jpeg. 8 footer line, stopping export, warning, note saved tip  if greyed, unusable fix 6. box, head.   place dragged, pointer anywhere hold, move want. shows hand arrow corner. 7. job, it; sits little room edges. bigger smaller. opposite stays ground, covers nothing show. zoom pan underneath to; anchored lost moved another reset middle fitted 8. smaller (1), now prints at. tip  the named style yet brush colours. leave closed, trip control, parcel finds was. measure mode whole waits beneath phone lies across lower screen   sheet 9. section, a4, a3, a2 a1. draw resolution row hover orientation landscape. goes portrait, right edge 1000 means 11000, 10 50,000. less detail. dragging sets too. s, m l large labels, road names, marks. scale. see, shape around centre, immediately fits. 10. a3 landscape wider 11000. 1500 single immediate neighbours, 11000 suits plans. 12000 beyond locality matters 11. a4 twice half choose printed @ bar anyone measuring knows measuring.   title sheet’s words typed here. shown reference 12. block. long, hint characters fit lines take. reference. subtitle, “job 4821”. prepared by, firm, box. empty, optional. empty warns title.   settings right. tabs opens, district account follow computer. details, new starts 13. print, tab. 14. tab details (2), (3). / tabs. kept. png, svg block’s image accepted may soft 500 pixels wide, svg, crisp. output, boundary type. defaults, grip map’s own. know  changing changes never defaults. landscape, asks apply well. note  print computer, clearing browsing clears them. private window all, so. 9   appearance looks, changes; 15. lifts lowers linework read 50% is; photograph lightens towards darkens. too, will. lineweight thin, medium thick vectors, take keep   on owns carry elsewhere and, filter hiding them, disclaimer written 16. off. rows parcels wear names there. marks orders, since left filters is. use row. shading step , just printer, 17. shade legend. styles filled area. colour, reach note  a export add heading, 11   output 18. format full frame, jpeg, bar, north arrow, credit strip foot, fields jpeg; switch back. linz contours, dates flown, underground services credited owners, date current to. 12   create panel. photographed time, moment done. 19. made, held still white wash card far got. cancel stops 2026-09-17.pdf folder sorts date. saves “grip map”. 20. downloads. note  leave works. fine big image, last taken. 13 21. true north; turn. came from, standing illustrative verified site. example against. plotted day published. firm’s “created grip.co.nz” frame. parts run column edge, 14   next kinds thing kept, differently. applied without asking. number, sly, different one. 22. opening start fresh sat belongs 15   quick greyed. why. usually 50,000, heading. place. coarser something missing shaded colour legend, markup cleared made. missing. name. fixed read. enlarges changing photo swamps linework. appearance. fades open, judge screen. moves starting placing set. gone. in. browser, cog, tools closed area; somewhere contours close together, apart. interval control. auto open; override yes. works work phone, colouring naming covered guide, - build .","categories":{"current":{"id":1079187,"name":"Using the Map","url":"/using-the-map"}},"category_param":"using-the-map"}},{"question":{"category_id":1079172,"account_id":31056,"created_at":"2026-09-17T03:09:27.703Z","tag_names":["property search","registration"],"answer_sample":"Ten minutes from your first sign-in to a property on the map, with its boundary, ","long_answer_sample":"Ten minutes from your first sign-in to a property on the map, with its boundary, its title and its owners in front of you. Figure 1. What Day 1 gets you: a property found by its address, selected on the map, with its details in the panel. In this guide Sign in — for the first time What you are looking at — the map, the search box, the toolbar Search","language_id":2,"id":3946375,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"ten minutes first sign-in property map, boundary, title owners front you. figure 1. day 1 gets found address, selected details panel. guide sign — time looking search box, toolbar address pick read map parcel open owners, link official record get around zoom, pan, coordinates pointer help quick answers whole one. whether surveyor, planner, professional working council, everyone starts. 2 covers tools toolbar, 3 getting work grip. settings defaults guide, make grip , result screen.   sign go app.grip.co.nz. login email password welcome email. 2. page. type password, click in. time, asked set new place temporary accept terms conditions. loads. tip  no check junk folder comes support@grip.co.nz. forgotten forgot page sends reset code   what 3. opens country, aerial photo box (1), right-hand side (2), datum along foot (3), menu (4), cog (5).   key legal description, number more. list beside says kind thing searching for. every tool, top bottom layers, photo, selecting, plan search, label control, filters, tools, measuring, mark up, print, location. walks them. ground, chosen it. 4 home, account, feedback, help, log everywhere, device once. 5 right opens, layers on, printing. see . zealand. boundaries linz start appear zoom in, single lot. later can choose   search right. 4. goes (2) is. searches molesworth street wellington, public example suggests. use like. (1) typing address. four letters, suggestions underneath. want (2). selects it, panel 5. appears good know  pressing enter, magnifying glass, runs full instead lists match handy know number.   read 6. highlighted yellow information link. outlined yellow. moves fit appellation (the description), surveyed area, parcel’s status intent, titles, owners. title. free preview tab; landonline, current bought. note  the mirrors dataset last received usually within week. anything matters legally, follow record.   open 7. reference estate registered interests parcels below. number, type, land district issue date, links again. holds estate, shares. historic memorials easements, mortgages, transfers. instrument affects. back returns parcel. keep clicking title, instruments, titles touches. 6   get mouse wheel, + − buttons left. hold shift drag straight pan dragging map. show right, nztm default. change remembers choice. 8. buttons. 9. pointer, tip  there coordinate. find spot coordinates, near move bar reads numbers have. 7   where 10. everywhere. centre. feedback question suggestion team. 8   quick nothing characters. appellation, something else. list. try results. addresses come linz, subdivision take arrive. clicked opened want. pointer. close arrow return previous selection. shown date. updates weekly. stands today. phone yes. works phone’s browser; behind glass devices field next 2, toolbar. shows first, → more, select measure imagery basemaps, sourced toitū te whenua zealand licensed reuse cc 4.0. copyright","name":"Day 1: sign in and find a property","votes":0,"is_published":true,"slug":"day-1-sign-in-and-find-a-property","first_category":"Getting Started","categories_display_for_views":"Getting Started","parent_categories":[1079172],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/getting-started/day-1-sign-in-and-find-a-property?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"ten minutes first sign-in property map, boundary, title owners front you. figure 1. day 1 gets found address, selected details panel. guide sign — time looking search box, toolbar address pick read map parcel open owners, link official record get around zoom, pan, coordinates pointer help quick answers whole one. whether surveyor, planner, professional working council, everyone starts. 2 covers tools toolbar, 3 getting work grip. settings defaults guide, make grip , result screen.   sign go app.grip.co.nz. login email password welcome email. 2. page. type password, click in. time, asked set new place temporary accept terms conditions. loads. tip  no check junk folder comes support@grip.co.nz. forgotten forgot page sends reset code   what 3. opens country, aerial photo box (1), right-hand side (2), datum along foot (3), menu (4), cog (5).   key legal description, number more. list beside says kind thing searching for. every tool, top bottom layers, photo, selecting, plan search, label control, filters, tools, measuring, mark up, print, location. walks them. ground, chosen it. 4 home, account, feedback, help, log everywhere, device once. 5 right opens, layers on, printing. see . zealand. boundaries linz start appear zoom in, single lot. later can choose   search right. 4. goes (2) is. searches molesworth street wellington, public example suggests. use like. (1) typing address. four letters, suggestions underneath. want (2). selects it, panel 5. appears good know  pressing enter, magnifying glass, runs full instead lists match handy know number.   read 6. highlighted yellow information link. outlined yellow. moves fit appellation (the description), surveyed area, parcel’s status intent, titles, owners. title. free preview tab; landonline, current bought. note  the mirrors dataset last received usually within week. anything matters legally, follow record.   open 7. reference estate registered interests parcels below. number, type, land district issue date, links again. holds estate, shares. historic memorials easements, mortgages, transfers. instrument affects. back returns parcel. keep clicking title, instruments, titles touches. 6   get mouse wheel, + − buttons left. hold shift drag straight pan dragging map. show right, nztm default. change remembers choice. 8. buttons. 9. pointer, tip  there coordinate. find spot coordinates, near move bar reads numbers have. 7   where 10. everywhere. centre. feedback question suggestion team. 8   quick nothing characters. appellation, something else. list. try results. addresses come linz, subdivision take arrive. clicked opened want. pointer. close arrow return previous selection. shown date. updates weekly. stands today. phone yes. works phone’s browser; behind glass devices field next 2, toolbar. shows first, → more, select measure imagery basemaps, sourced toitū te whenua zealand licensed reuse cc 4.0. copyright","categories":{"current":{"id":1079172,"name":"Getting Started","url":"/getting-started"}},"category_param":"getting-started"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2026-03-09T01:07:00.043Z","tag_names":["configurations","preferences"],"answer_sample":"Signing in, a forgotten password, logging out of every device, and where your set","long_answer_sample":"Signing in, a forgotten password, logging out of every device, and where your settings live. Figure 1. The sign-in page at app.grip.co.nz. In this guide Signing in A forgotten password Cannot sign in? — the checks that fix most of them Logging out — this device, or every device Where your settings are Quick answers 1   Signing in GRIP is a website: ","language_id":2,"id":3721956,"last_published_date":"September 28th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"signing in, forgotten password, logging every device, settings live. figure 1. sign-in page app.grip.co.nz. guide password sign — checks fix device quick answers 1   signing grip website nothing install. go app.grip.co.nz email address password. username, licence one person, login never shared. type click in. first time, asked set new place temporary welcome email, accept terms conditions. map opens. stays signed five days, will time open map. tip  bookmark itself. old bookmark (the page, say) common reason fails. 2   a forgot uses send it. verification code comes grip. 2. resetting page. good know  the reset support@grip.co.nz check junk spam folders first. arrived minutes, end, sends fresh details. 3   cannot problems yourself. work list; clears cause. use right address. straight app.grip.co.nz, link. update bookmark. clear browsing data, close browser completely again. fixes blank button opens signs try private window, different browser. works, problem usual browser’s stored clearing (above) sorts failing office loads phone mobile data network, ask team allow firewall antivirus. “incorrect username password.” address, must match exactly. section added administrator, still luck can details know  three narrow just you, whole well grip, websites tell get back faster. stuck screenshot see tried. getting help giving feedback . 4   logging menu top left two ways out. log ends session only. everywhere included asks confirm 3. everywhere, foot menu. longer replaced, computer shared think someone else change afterwards, 4. session. 5   where setting opens, layers on, plan district cog bottom map, defaults tab. saved login, follow computer. make name, firm logo printing, sheet starts cog, print kept datum coordinates list beside coordinates. firm’s users, licences company fields account menu, administrators. 6   quick arrived. support@grip.co.nz. there, end. know uses. may less university say, rather personal one. access. keeps asking days; design. sooner that, closing, forgets normal let keep grip’s data. administrators account. need, administrator. day find property takes next →","name":"Your login: signing in, passwords and logging out","votes":0,"is_published":true,"slug":"your-login-signing-in-passwords-and-logging-out","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/your-login-signing-in-passwords-and-logging-out?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"signing in, forgotten password, logging every device, settings live. figure 1. sign-in page app.grip.co.nz. guide password sign — checks fix device quick answers 1   signing grip website nothing install. go app.grip.co.nz email address password. username, licence one person, login never shared. type click in. first time, asked set new place temporary welcome email, accept terms conditions. map opens. stays signed five days, will time open map. tip  bookmark itself. old bookmark (the page, say) common reason fails. 2   a forgot uses send it. verification code comes grip. 2. resetting page. good know  the reset support@grip.co.nz check junk spam folders first. arrived minutes, end, sends fresh details. 3   cannot problems yourself. work list; clears cause. use right address. straight app.grip.co.nz, link. update bookmark. clear browsing data, close browser completely again. fixes blank button opens signs try private window, different browser. works, problem usual browser’s stored clearing (above) sorts failing office loads phone mobile data network, ask team allow firewall antivirus. “incorrect username password.” address, must match exactly. section added administrator, still luck can details know  three narrow just you, whole well grip, websites tell get back faster. stuck screenshot see tried. getting help giving feedback . 4   logging menu top left two ways out. log ends session only. everywhere included asks confirm 3. everywhere, foot menu. longer replaced, computer shared think someone else change afterwards, 4. session. 5   where setting opens, layers on, plan district cog bottom map, defaults tab. saved login, follow computer. make name, firm logo printing, sheet starts cog, print kept datum coordinates list beside coordinates. firm’s users, licences company fields account menu, administrators. 6   quick arrived. support@grip.co.nz. there, end. know uses. may less university say, rather personal one. access. keeps asking days; design. sooner that, closing, forgets normal let keep grip’s data. administrators account. need, administrator. day find property takes next →","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079172,"account_id":31056,"created_at":"2026-09-17T04:09:00.215Z","tag_names":["gadgets","terrain"],"answer_sample":"GRIP runs in a browser, on a desk, a tablet or a phone. What it needs, and how it","long_answer_sample":"GRIP runs in a browser, on a desk, a tablet or a phone. What it needs, and how it behaves in your hand on site. Figure 1. GRIP Map on a phone. In this guide What GRIP runs on GRIP on a phone — the same map, a smaller screen Searching on a phone Find yourself — Zoom to location What is different on a phone Before you leave the office Quick answers 1 ","language_id":2,"id":3946392,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"grip runs browser, desk, tablet phone. needs, behaves hand site. figure 1. map guide phone — map, smaller screen searching find zoom location different leave office quick answers 1   what modern browser chrome (recommended), edge, firefox safari, kept date. device windows, mac linux computers, ipads android tablets, iphones phones. internet connection. work offline. nothing install. sign app.grip.co.nz. note  print large sheets computer. phone’s can draw big picture, a2 a1 sheet may manage says paper size browser. size, computer, will print it. 2   grip account. toolbar right-hand side menu top left. pinch zoom, drag pan, tap select. 2. panel opens across lower part screen, leaving arrow panel’s right puts away. 3. property’s details below, above. 3   searching magnifying glass right. search box type; results list underneath. 4. 4   find location, target foot toolbar, moves shows precisely knows. tightens gps settles. first time, asks permission use allow tip  if nothing, switched settings. 5 mark colour parcels build legend works, area panel. closing leaves done measure along map. settings cog, open full screen. 6   before download plan images want files, without export kml site, load gis app works offline pin job box, site one add home see make . 7   quick needs check reception; weak signal loads slowly rather all. wrong place. give moment outdoors accuracy circle shrinks indoors never good. sign-in page blank clear browser’s data try private tab, blocking page. no. take instead. new start day property ← back defaults","name":"Devices and the field","votes":0,"is_published":true,"slug":"devices-and-the-field","first_category":"Getting Started","categories_display_for_views":"Getting Started","parent_categories":[1079172],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/getting-started/devices-and-the-field?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"grip runs browser, desk, tablet phone. needs, behaves hand site. figure 1. map guide phone — map, smaller screen searching find zoom location different leave office quick answers 1   what modern browser chrome (recommended), edge, firefox safari, kept date. device windows, mac linux computers, ipads android tablets, iphones phones. internet connection. work offline. nothing install. sign app.grip.co.nz. note  print large sheets computer. phone’s can draw big picture, a2 a1 sheet may manage says paper size browser. size, computer, will print it. 2   grip account. toolbar right-hand side menu top left. pinch zoom, drag pan, tap select. 2. panel opens across lower part screen, leaving arrow panel’s right puts away. 3. property’s details below, above. 3   searching magnifying glass right. search box type; results list underneath. 4. 4   find location, target foot toolbar, moves shows precisely knows. tightens gps settles. first time, asks permission use allow tip  if nothing, switched settings. 5 mark colour parcels build legend works, area panel. closing leaves done measure along map. settings cog, open full screen. 6   before download plan images want files, without export kml site, load gis app works offline pin job box, site one add home see make . 7   quick needs check reception; weak signal loads slowly rather all. wrong place. give moment outdoors accuracy circle shrinks indoors never good. sign-in page blank clear browser’s data try private tab, blocking page. no. take instead. new start day property ← back defaults","categories":{"current":{"id":1079172,"name":"Getting Started","url":"/getting-started"}},"category_param":"getting-started"}},{"question":{"category_id":1079172,"account_id":31056,"created_at":"2026-09-17T04:08:47.600Z","tag_names":["export","markup"],"answer_sample":"Turn map information into something you can hand to someone: a coloured plan, a p","long_answer_sample":"Turn map information into something you can hand to someone: a coloured plan, a printed sheet with your title block, or a file for CAD or GIS software. Figure 1. A site and its neighbours, coloured in Mark up. In this guide Colour parcels — Mark up Put it on a sheet — Print Take the data with you — Export Your firm’s own points — Company data Where ","language_id":2,"id":3946391,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"turn map information something can hand someone coloured plan, printed sheet title block, file cad gis software. figure 1. site neighbours, mark up. guide colour parcels — put print take data export firm’s points company next days 1 2 finding reading. today producing. section shortest route result; full linked each.   colour brush toolbar. pick colour, click fill , hold sweep across row them. use gets legend, ready named. 2. toolbar along foot map, three filled. . choose parcels. open legend give name heading. minimise markup stays map. note  a lives page reloads. rather leaving tab. - build   put printer area appears panel drag job, set paper scale, type title, create pdf. markup’s colours go 3. beside it. name, firm logo once, settings cog bottom right see make grip printing 3   take spanner opens tools, tabs grip. 4. tools › csv survey marks controller, spreadsheet. coordinates heights. dxf layered drawing on. kml load software, qgis arcgis. 4   your puts job numbers, client references, links project folders see. there, every past near one working away, searchable search box. account administrator sets fields setup \u0026amp; configuration anyone adds edits creating, adding, searching 5   where opens, layers on, datum, details. devices field phone tablet. boundary accuracy new zealand extracting contours boundaries tell you. ← back day more, select measure → defaults","name":"Day 3: mark up, print and export","votes":0,"is_published":true,"slug":"day-3-mark-up-print-and-export","first_category":"Getting Started","categories_display_for_views":"Getting Started","parent_categories":[1079172],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/getting-started/day-3-mark-up-print-and-export?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"turn map information something can hand someone coloured plan, printed sheet title block, file cad gis software. figure 1. site neighbours, mark up. guide colour parcels — put print take data export firm’s points company next days 1 2 finding reading. today producing. section shortest route result; full linked each.   colour brush toolbar. pick colour, click fill , hold sweep across row them. use gets legend, ready named. 2. toolbar along foot map, three filled. . choose parcels. open legend give name heading. minimise markup stays map. note  a lives page reloads. rather leaving tab. - build   put printer area appears panel drag job, set paper scale, type title, create pdf. markup’s colours go 3. beside it. name, firm logo once, settings cog bottom right see make grip printing 3   take spanner opens tools, tabs grip. 4. tools › csv survey marks controller, spreadsheet. coordinates heights. dxf layered drawing on. kml load software, qgis arcgis. 4   your puts job numbers, client references, links project folders see. there, every past near one working away, searchable search box. account administrator sets fields setup \u0026amp; configuration anyone adds edits creating, adding, searching 5   where opens, layers on, datum, details. devices field phone tablet. boundary accuracy new zealand extracting contours boundaries tell you. ← back day more, select measure → defaults","categories":{"current":{"id":1079172,"name":"Getting Started","url":"/getting-started"}},"category_param":"getting-started"}},{"question":{"category_id":1079172,"account_id":31056,"created_at":"2026-09-17T03:09:44.906Z","tag_names":["configuration","personalise"],"answer_sample":"Where the map opens, which layers are on, the datum your coordinates are in, and ","long_answer_sample":"Where the map opens, which layers are on, the datum your coordinates are in, and what every printed sheet starts from. Figure 1. Settings, on the Map defaults tab. In this guide The Settings cog — one box, two tabs Map defaults — saved to your account Print settings — kept in this browser The datum — on the bottom bar Things GRIP remembers on its ow","language_id":2,"id":3946376,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"map opens, layers on, datum coordinates in, every printed sheet starts from. figure 1. settings, defaults tab. guide settings cog — one box, two tabs saved account print kept browser bottom bar things grip remembers phone’s home screen quick answers none needed use grip. set notice thing time open panning town, turning typing name print. 1   the foot map, right, away toolbar. opens box tabs, tab says top holds kept. 2. map. account. follow computer sign on. computer. you, clearing browsing data clears them. 2   map 3. tab, numbered match table below.   key start location default place time; left last were. chosen, looking makes stands opens. parcels everything else off. used whatever left. 3 plan search land district work most. tip  working region zoom it, click at. sign-in change it.   print second name, firm logo title block sheet, paper, orientation, scale, label size, output appearance new 4. details (1), (2). prepared by, (png, jpeg svg). sheet. changing panel changes never these. reset defaults, beside done puts back grip’s own. printing covers used. panel, directly. 4 pointer show right chosen choice. 5. pointer, list nztm 2000. choose panels use. survey mark information shown datum; system coordinate shows agrees. zealand’s projected systems, nzgd2000 2000, starts, across country. 28 meridional circuits, mt eden 2000 north bluff south, district. named circuit. chatham island circuit tm islands. good know  latitude longitude offered choice gives metres, east north. 5   things need setting keeps visit next. 6. type (1) used, pinned (2) stays recent searches. address, title, appellation rest last. searches drop down. pin keep top; let go. (section 2). 4). 6   grip runs browser; nothing install. icon app.grip.co.nz in. iphone ipad, tap share button add screen. safari always this; chrome, edge firefox ios 16.4 later. android, menu install app. like 7   quick somewhere want. › location. want gone prints. live another browser, data, cog. wrong system. sets marks panels, remembered. tools go became still note pointing there. into, covered - . ← day up, export next → devices field","name":"Make GRIP yours: settings and defaults","votes":0,"is_published":true,"slug":"make-grip-yours-settings-and-defaults","first_category":"Getting Started","categories_display_for_views":"Getting Started","parent_categories":[1079172],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/getting-started/make-grip-yours-settings-and-defaults?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"map opens, layers on, datum coordinates in, every printed sheet starts from. figure 1. settings, defaults tab. guide settings cog — one box, two tabs saved account print kept browser bottom bar things grip remembers phone’s home screen quick answers none needed use grip. set notice thing time open panning town, turning typing name print. 1   the foot map, right, away toolbar. opens box tabs, tab says top holds kept. 2. map. account. follow computer sign on. computer. you, clearing browsing data clears them. 2   map 3. tab, numbered match table below.   key start location default place time; left last were. chosen, looking makes stands opens. parcels everything else off. used whatever left. 3 plan search land district work most. tip  working region zoom it, click at. sign-in change it.   print second name, firm logo title block sheet, paper, orientation, scale, label size, output appearance new 4. details (1), (2). prepared by, (png, jpeg svg). sheet. changing panel changes never these. reset defaults, beside done puts back grip’s own. printing covers used. panel, directly. 4 pointer show right chosen choice. 5. pointer, list nztm 2000. choose panels use. survey mark information shown datum; system coordinate shows agrees. zealand’s projected systems, nzgd2000 2000, starts, across country. 28 meridional circuits, mt eden 2000 north bluff south, district. named circuit. chatham island circuit tm islands. good know  latitude longitude offered choice gives metres, east north. 5   things need setting keeps visit next. 6. type (1) used, pinned (2) stays recent searches. address, title, appellation rest last. searches drop down. pin keep top; let go. (section 2). 4). 6   grip runs browser; nothing install. icon app.grip.co.nz in. iphone ipad, tap share button add screen. safari always this; chrome, edge firefox ios 16.4 later. android, menu install app. like 7   quick somewhere want. › location. want gone prints. live another browser, data, cog. wrong system. sets marks panels, remembered. tools go became still note pointing there. into, covered - . ← day up, export next → devices field","categories":{"current":{"id":1079172,"name":"Getting Started","url":"/getting-started"}},"category_param":"getting-started"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2026-04-02T01:19:57.221Z","tag_names":["debit","payment"],"answer_sample":"Set an automatic payment up from any invoice email, change the card or account be","long_answer_sample":"Set an automatic payment up from any invoice email, change the card or account behind it, or stop it — without touching your GRIP subscription. Figure 1. An invoice with Auto pay set up: Manage Auto pay sits at the top right. For whoever pays the invoices In this guide How GRIP invoices you Set up an automatic payment Change your card or bank detail","language_id":2,"id":3750639,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"set automatic payment invoice email, change card account behind it, stop — without touching grip subscription. figure 1. auto pay manage sits top right. whoever pays invoices guide bank details payments quick answers 1   how come email accounts@grip.co.nz, monthly year subscription see subscriptions billing . every carries review button. opens online, can come. 2. button email. 2   set open recent click pay. choose direct debit, enter asked. 3. up, says active top, paid due date. good know  auto takes date 15 days invoice, 20th month annual one terms paying hand. 3   change right invoice. update new account. 4. details, cancel payment. 4   stop pay, note  cancelling stops only. still button, again. itself, accounts@grip.co.nz 5   quick find search mail check junk spam. nothing, send latest go wrong person. address to. failed, expired. section stays paid, in. setting yes. lets own. subscription, renewal work","name":"Setting up credit card payment or direct debit","votes":0,"is_published":true,"slug":"setting-up-credit-card-payment-or-direct-debit","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/setting-up-credit-card-payment-or-direct-debit?from_search=243038196","host":"https://help.grip.co.nz","body_txt":"set automatic payment invoice email, change card account behind it, stop — without touching grip subscription. figure 1. auto pay manage sits top right. whoever pays invoices guide bank details payments quick answers 1   how come email accounts@grip.co.nz, monthly year subscription see subscriptions billing . every carries review button. opens online, can come. 2. button email. 2   set open recent click pay. choose direct debit, enter asked. 3. up, says active top, paid due date. good know  auto takes date 15 days invoice, 20th month annual one terms paying hand. 3   change right invoice. update new account. 4. details, cancel payment. 4   stop pay, note  cancelling stops only. still button, again. itself, accounts@grip.co.nz 5   quick find search mail check junk spam. nothing, send latest go wrong person. address to. failed, expired. section stays paid, in. setting yes. lets own. subscription, renewal work","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}}]