[{"question":{"category_id":1079166,"account_id":31056,"created_at":"2025-10-08T22:22:08.369Z","tag_names":["help","assistance"],"answer_sample":"Contact Information Email: support@grip.co.nz Response Time: Typically within 24 ","long_answer_sample":"Contact Information Email: support@grip.co.nz Response Time: Typically within 24 hours What to Include in Support Requests Your company name The email address experiencing issues Screenshots of any error messages Step-by-step description of what you were trying to do Any error messages or codes displayed Account Changes Requiring Support Changing th","language_id":2,"id":3535147,"last_published_date":"February 1st, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"contact information email support@grip.co.nz response time typically within 24 hours include support requests company name address experiencing issues screenshots error messages step-by-step description trying codes displayed account changes requiring changing administrator modifying adjusting subscription levels domain restrictions billing payment","name":"Support \u0026 Troubleshooting - Getting Help","votes":0,"is_published":true,"slug":"support-troubleshooting-getting-help","first_category":"Support and FAQs","categories_display_for_views":"Support and FAQs","parent_categories":[1079166,1086262],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/support/support-troubleshooting-getting-help?from_search=224177393","host":"https://help.grip.co.nz","body_txt":"contact information email support@grip.co.nz response time typically within 24 hours include support requests company name address experiencing issues screenshots error messages step-by-step description trying codes displayed account changes requiring changing administrator modifying adjusting subscription levels domain restrictions billing payment","categories":{"current":{"id":1079166,"name":"Support and FAQs","url":"/support"}},"category_param":"support"}},{"question":{"category_id":1079166,"account_id":31056,"created_at":"2025-10-08T22:22:06.277Z","tag_names":["initial support","beginner assistance"],"answer_sample":"  Built-in Help Tooltips provide quick explanations Status messages guide you thr","long_answer_sample":"  Built-in Help Tooltips provide quick explanations Status messages guide you through processes   Documentation and Training Comprehensive help (in this knowledgebase) covers all features Step-by-step tutorials for common tasks   Support Options Email Support: support@grip.co.nz Response Time: Typically within 24 hours Include: Screenshots, error me","language_id":2,"id":3535123,"last_published_date":"February 1st, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"  built-in help tooltips provide quick explanations status messages guide processes documentation training comprehensive (in knowledgebase) covers features step-by-step tutorials common tasks support options email support@grip.co.nz response time typically within 24 hours include screenshots, error messages, detailed descriptions feedback form -  this useful thoughts improve grip rather click menubar top left map feedback  enter send screenshot providing grip. step 1 2","name":"Help and Feedback channels","votes":0,"is_published":true,"slug":"help-feedback-channels","first_category":"Support and FAQs","categories_display_for_views":"Support and FAQs","parent_categories":[1079166,1086262],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/support/help-feedback-channels?from_search=224177393","host":"https://help.grip.co.nz","body_txt":"  built-in help tooltips provide quick explanations status messages guide processes documentation training comprehensive (in knowledgebase) covers features step-by-step tutorials common tasks support options email support@grip.co.nz response time typically within 24 hours include screenshots, error messages, detailed descriptions feedback form -  this useful thoughts improve grip rather click menubar top left map feedback  enter send screenshot providing grip. step 1 2","categories":{"current":{"id":1079166,"name":"Support and FAQs","url":"/support"}},"category_param":"support"}}]