[{"question":{"category_id":1079166,"account_id":31056,"created_at":"2025-10-08T22:22:06.277Z","tag_names":["initial support","beginner assistance"],"answer_sample":"  Built-in Help Tooltips provide quick explanations Status messages guide you thr","long_answer_sample":"  Built-in Help Tooltips provide quick explanations Status messages guide you through processes   Documentation and Training Comprehensive help (in this knowledgebase) covers all features Step-by-step tutorials for common tasks   Support Options Email Support: support@grip.co.nz Response Time: Typically within 24 hours Include: Screenshots, error me","language_id":2,"id":3535123,"last_published_date":"February 1st, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"  built-in help tooltips provide quick explanations status messages guide processes documentation training comprehensive (in knowledgebase) covers features step-by-step tutorials common tasks support options email support@grip.co.nz response time typically within 24 hours include screenshots, error messages, detailed descriptions feedback form -  this useful thoughts improve grip rather click menubar top left map feedback  enter send screenshot providing grip. step 1 2","name":"Help and Feedback channels","votes":0,"is_published":true,"slug":"help-feedback-channels","first_category":"Support and FAQs","categories_display_for_views":"Support and FAQs","parent_categories":[1079166,1086262],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/support/help-feedback-channels?from_search=224176908","host":"https://help.grip.co.nz","body_txt":"  built-in help tooltips provide quick explanations status messages guide processes documentation training comprehensive (in knowledgebase) covers features step-by-step tutorials common tasks support options email support@grip.co.nz response time typically within 24 hours include screenshots, error messages, detailed descriptions feedback form -  this useful thoughts improve grip rather click menubar top left map feedback  enter send screenshot providing grip. step 1 2","categories":{"current":{"id":1079166,"name":"Support and FAQs","url":"/support"}},"category_param":"support"}},{"question":{"category_id":1079189,"account_id":31056,"created_at":"2025-10-08T22:22:07.816Z","tag_names":["configuring","business information"],"answer_sample":"Overview of Company Data Company Data allows you to create custom data points wit","long_answer_sample":"Overview of Company Data Company Data allows you to create custom data points with business-specific information attached to map features. This is powerful for tracking project information, particularly if you want to find related projects in the area you are working when you head back years later. Imagine seeing all this context when you start work","language_id":2,"id":3535139,"last_published_date":"February 2nd, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"overview company data allows create custom points business-specific information attached map features. powerful tracking project information, particularly want find related projects area working head back years later. imagine seeing context start work nearby. screenshot example job numbers   prerequisites account management interface showing admin requirements field configuration administrative must configure fields settings can undertaken users named whatever like, customers like include names, client details, phone numbers, websites 10 available per existing file loaded get touch (contact@grip.co.nz ) load planning structure setup considerations addition above, mandataory label point, will shown map. requires descriptive name link contain clickable urls - toggle option column make links within grip active appear grip’s changing names change app, need re-order best fo contact obtain full copy data, provided, request re-upload. types examples go tab e.g. (1-10) enter check grip,  click apply save initial upload contact@grip.co.nz arrange support spatial formats csvs, shapefiles, dxfs, microsoft access databases process moving provider. download happy provide cost time time.","name":"Company Data - Setup \u0026 Configuration","votes":0,"is_published":true,"slug":"company-data-setup-configuration","first_category":"Company Data","categories_display_for_views":"Company Data","parent_categories":[1079189,1086262],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/company-data/company-data-setup-configuration?from_search=224176908","host":"https://help.grip.co.nz","body_txt":"overview company data allows create custom points business-specific information attached map features. powerful tracking project information, particularly want find related projects area working head back years later. imagine seeing context start work nearby. screenshot example job numbers   prerequisites account management interface showing admin requirements field configuration administrative must configure fields settings can undertaken users named whatever like, customers like include names, client details, phone numbers, websites 10 available per existing file loaded get touch (contact@grip.co.nz ) load planning structure setup considerations addition above, mandataory label point, will shown map. requires descriptive name link contain clickable urls - toggle option column make links within grip active appear grip’s changing names change app, need re-order best fo contact obtain full copy data, provided, request re-upload. types examples go tab e.g. (1-10) enter check grip,  click apply save initial upload contact@grip.co.nz arrange support spatial formats csvs, shapefiles, dxfs, microsoft access databases process moving provider. download happy provide cost time time.","categories":{"current":{"id":1079189,"name":"Company Data","url":"/company-data"}},"category_param":"company-data"}}]