[{"question":{"category_id":1079188,"account_id":31056,"created_at":"2026-04-02T01:10:32.143Z","tag_names":["directdebit","payment"],"answer_sample":"Updating Credit Card Payment Details If you have setup either credit card or dire","long_answer_sample":"Updating Credit Card Payment Details If you have setup either credit card or direct debit payment you can update your payment details following the steps below.   Locate an email we sent you containing a recent invoice\nClick the review and pay button   Click the Manage Autopay button in the top right Choose where you want to Update card details or c","language_id":2,"id":3750637,"last_published_date":"April 14th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"updating credit card payment details setup either direct debit can update following steps below.   locate email sent containing recent invoice click review pay button manage autopay top right choose want cancel automatic please note, clicking payment, will setup, grip account. f","name":"Updating credit card or direct debit payment details","votes":0,"is_published":true,"slug":"updating-credit-card-or-direct-debit-payment-details","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/updating-credit-card-or-direct-debit-payment-details?from_search=225482585","host":"https://help.grip.co.nz","body_txt":"updating credit card payment details setup either direct debit can update following steps below.   locate email sent containing recent invoice click review pay button manage autopay top right choose want cancel automatic please note, clicking payment, will setup, grip account. f","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:08.166Z","tag_names":["preferences","account"],"answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscri","long_answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscription covers a 12-month period from the date it was first activated. Each year, your subscription automatically renews for another 12-month term on the same date unless you cancel beforehand, we make contact a few weeks before your rollover date to check whether you wan","language_id":2,"id":3535144,"last_published_date":"February 2nd, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","name":"Subscriptions and Billing","votes":0,"is_published":true,"slug":"subscriptions-and-billing","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188,1086262],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/subscriptions-and-billing?from_search=225482585","host":"https://help.grip.co.nz","body_txt":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079166,"account_id":31056,"created_at":"2025-10-08T22:22:08.369Z","tag_names":["help","assistance"],"answer_sample":"Contact Information Email: support@grip.co.nz Response Time: Typically within 24 ","long_answer_sample":"Contact Information Email: support@grip.co.nz Response Time: Typically within 24 hours What to Include in Support Requests Your company name The email address experiencing issues Screenshots of any error messages Step-by-step description of what you were trying to do Any error messages or codes displayed Account Changes Requiring Support Changing th","language_id":2,"id":3535147,"last_published_date":"February 1st, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"contact information email support@grip.co.nz response time typically within 24 hours include support requests company name address experiencing issues screenshots error messages step-by-step description trying codes displayed account changes requiring changing administrator modifying adjusting subscription levels domain restrictions billing payment","name":"Support \u0026 Troubleshooting - Getting Help","votes":0,"is_published":true,"slug":"support-troubleshooting-getting-help","first_category":"Support and FAQs","categories_display_for_views":"Support and FAQs","parent_categories":[1079166,1086262],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/support/support-troubleshooting-getting-help?from_search=225482585","host":"https://help.grip.co.nz","body_txt":"contact information email support@grip.co.nz response time typically within 24 hours include support requests company name address experiencing issues screenshots error messages step-by-step description trying codes displayed account changes requiring changing administrator modifying adjusting subscription levels domain restrictions billing payment","categories":{"current":{"id":1079166,"name":"Support and FAQs","url":"/support"}},"category_param":"support"}}]