[{"question":{"category_id":1079188,"account_id":31056,"created_at":"2026-04-02T01:19:57.221Z","tag_names":["debit","payment"],"answer_sample":"Set an automatic payment up from any invoice email, change the card or account be","long_answer_sample":"Set an automatic payment up from any invoice email, change the card or account behind it, or stop it — without touching your GRIP subscription. Figure 1. An invoice with Auto pay set up: Manage Auto pay sits at the top right. For whoever pays the invoices In this guide How GRIP invoices you Set up an automatic payment Change your card or bank detail","language_id":2,"id":3750639,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"set automatic payment invoice email, change card account behind it, stop — without touching grip subscription. figure 1. auto pay manage sits top right. whoever pays invoices guide bank details payments quick answers 1   how come email accounts@grip.co.nz, monthly year subscription see subscriptions billing . every carries review button. opens online, can come. 2. button email. 2   set open recent click pay. choose direct debit, enter asked. 3. up, says active top, paid due date. good know  auto takes date 15 days invoice, 20th month annual one terms paying hand. 3   change right invoice. update new account. 4. details, cancel payment. 4   stop pay, note  cancelling stops only. still button, again. itself, accounts@grip.co.nz 5   quick find search mail check junk spam. nothing, send latest go wrong person. address to. failed, expired. section stays paid, in. setting yes. lets own. subscription, renewal work","name":"Setting up credit card payment or direct debit","votes":0,"is_published":true,"slug":"setting-up-credit-card-payment-or-direct-debit","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/setting-up-credit-card-payment-or-direct-debit?from_search=243176431","host":"https://help.grip.co.nz","body_txt":"set automatic payment invoice email, change card account behind it, stop — without touching grip subscription. figure 1. auto pay manage sits top right. whoever pays invoices guide bank details payments quick answers 1   how come email accounts@grip.co.nz, monthly year subscription see subscriptions billing . every carries review button. opens online, can come. 2. button email. 2   set open recent click pay. choose direct debit, enter asked. 3. up, says active top, paid due date. good know  auto takes date 15 days invoice, 20th month annual one terms paying hand. 3   change right invoice. update new account. 4. details, cancel payment. 4   stop pay, note  cancelling stops only. still button, again. itself, accounts@grip.co.nz 5   quick find search mail check junk spam. nothing, send latest go wrong person. address to. failed, expired. section stays paid, in. setting yes. lets own. subscription, renewal work","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:08.166Z","tag_names":["account","preferences"],"answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscri","long_answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscription covers a 12-month period from the date it was first activated. Each year, your subscription automatically renews for another 12-month term on the same date unless you cancel beforehand, we make contact a few weeks before your rollover date to check whether you wan","language_id":2,"id":3535144,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","name":"Subscriptions and Billing","votes":0,"is_published":true,"slug":"subscriptions-and-billing","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/subscriptions-and-billing?from_search=243176431","host":"https://help.grip.co.nz","body_txt":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079166,"account_id":31056,"created_at":"2025-10-08T22:22:08.369Z","tag_names":["assistance","help"],"answer_sample":"Where the answers are, who to email about what, and how to send us an idea. Figur","long_answer_sample":"Where the answers are, who to email about what, and how to send us an idea. Figure 1. Help and Feedback, in the menu at the top left of the map. In this guide Help inside GRIP Email us — and what to include Who to email Send us feedback Quick fixes — worth a minute before you write Quick answers 1   Help inside GRIP Help in the menu at the top left ","language_id":2,"id":3535147,"last_published_date":"September 28th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"answers are, email what, send idea. figure 1. help feedback, menu top left map. guide inside grip — include feedback quick fixes worth minute write 1   help opens centre new tab. start day sign find property follow guides there. map, hold pointer key toolbar name. 2   email support@grip.co.nz. usually reply within working day. include, faster can firm, address login uses. trying do, step step, happened instead. screenshot error message. tried. whether just you, device, people, another websites. 3   who support@grip.co.nz using grip, signing passwords, account changes make administrator, firm’s name, domains users have. sales@grip.co.nz licences, pricing quotes, trials people yet. accounts@grip.co.nz invoices payment, fewer cancelling. see subscriptions billing . 4   send idea, something gets way, report wish give form place, comes shapes build next. problem need fixed today, support instead, back. open click feedback. type message (1) (2). 2. 3. sent. clears, ready next thought. 5   quick checks fix right address, cleared browsing data, private window, office firewall. layer, will load. reload page. help, clear data try again, browser. loads elsewhere network, ask team allow app.grip.co.nz. blank page phone. mobile rather wi-fi, check browser allowed use location phone’s settings. export print fails. smaller area paper size first particular draw largest sheets. map - printing 6 shows owner boundary know wrong. linz updates weekly. link panel official record stands today. showing wrongly, title parcel screenshot. load old jobs onto yes. spreadsheet, shapefile, dxf spatial formats company data. setup \u0026amp; configuration someone else getting emails. administrator. current person’s names passwords settings","name":"Getting help and giving feedback","votes":0,"is_published":true,"slug":"getting-help-and-giving-feedback","first_category":"Support and FAQs","categories_display_for_views":"Support and FAQs","parent_categories":[1079166],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/support/getting-help-and-giving-feedback?from_search=243176431","host":"https://help.grip.co.nz","body_txt":"answers are, email what, send idea. figure 1. help feedback, menu top left map. guide inside grip — include feedback quick fixes worth minute write 1   help opens centre new tab. start day sign find property follow guides there. map, hold pointer key toolbar name. 2   email support@grip.co.nz. usually reply within working day. include, faster can firm, address login uses. trying do, step step, happened instead. screenshot error message. tried. whether just you, device, people, another websites. 3   who support@grip.co.nz using grip, signing passwords, account changes make administrator, firm’s name, domains users have. sales@grip.co.nz licences, pricing quotes, trials people yet. accounts@grip.co.nz invoices payment, fewer cancelling. see subscriptions billing . 4   send idea, something gets way, report wish give form place, comes shapes build next. problem need fixed today, support instead, back. open click feedback. type message (1) (2). 2. 3. sent. clears, ready next thought. 5   quick checks fix right address, cleared browsing data, private window, office firewall. layer, will load. reload page. help, clear data try again, browser. loads elsewhere network, ask team allow app.grip.co.nz. blank page phone. mobile rather wi-fi, check browser allowed use location phone’s settings. export print fails. smaller area paper size first particular draw largest sheets. map - printing 6 shows owner boundary know wrong. linz updates weekly. link panel official record stands today. showing wrongly, title parcel screenshot. load old jobs onto yes. spreadsheet, shapefile, dxf spatial formats company data. setup \u0026amp; configuration someone else getting emails. administrator. current person’s names passwords settings","categories":{"current":{"id":1079166,"name":"Support and FAQs","url":"/support"}},"category_param":"support"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:08.030Z","tag_names":["account oversight","user control"],"answer_sample":"One licence, one person. Add someone, take someone off, make an admin — and know ","long_answer_sample":"One licence, one person. Add someone, take someone off, make an admin — and know what does and does not change your bill. Figure 1. The Users tab: who holds a licence, and the empty rows waiting for someone. For account administrators In this guide Licences and users Add a user Admin rights Remove a user More licences, or fewer Quick answers 1   Lic","language_id":2,"id":3535142,"last_published_date":"September 28th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"one licence, person. add someone, take someone off, make admin — know change bill. figure 1. users tab holds empty rows waiting someone. account administrators guide licences user rights remove licences, fewer quick answers 1   licences subscription includes number licences. single person, login licence never shared. page lists everyone holding one, shows row every still given out. 2. person’s email (1), whether (2), (3), (4). note  a address, must read grip sends details, notices reminder annual rollover it. 2   add open menu top left, click account, tab. row, type address (1). tick box beside (2) able themselves. apply (3). adding check it, again. 3. new typed 4. anyone added. receive support@grip.co.nz details straight away, can use once. ask junk spam arrived. good know  the firm’s domains. says domain allowed rebrand, say 3   admin untick confirm. users, give rights, set company data fields; everything map either way. two boxes changed administrator’s, own. 4   remove tab, access ends once, becomes ready next 5. removed. note  removing frees licence; pay for. fewer, see section removed person added later. 5   more more. sales@grip.co.nz like. added, people’s emails into. rest year, pro-rata price quote first, people you. fewer. numbers come rollover. administrator weeks anything change; reply want. accounts@grip.co.nz time cost. payments work subscriptions billing . 6   quick row. use. get email. support@grip.co.nz. there, send leaving starting. apply. names share no. shared password locks moment changes. another per comes else ended. tell want what, changes makes you, ← back","name":"Users and licences: adding, removing and admin rights","votes":0,"is_published":true,"slug":"users-and-licences-adding-removing-and-admin-rights","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/users-and-licences-adding-removing-and-admin-rights?from_search=243176431","host":"https://help.grip.co.nz","body_txt":"one licence, person. add someone, take someone off, make admin — know change bill. figure 1. users tab holds empty rows waiting someone. account administrators guide licences user rights remove licences, fewer quick answers 1   licences subscription includes number licences. single person, login licence never shared. page lists everyone holding one, shows row every still given out. 2. person’s email (1), whether (2), (3), (4). note  a address, must read grip sends details, notices reminder annual rollover it. 2   add open menu top left, click account, tab. row, type address (1). tick box beside (2) able themselves. apply (3). adding check it, again. 3. new typed 4. anyone added. receive support@grip.co.nz details straight away, can use once. ask junk spam arrived. good know  the firm’s domains. says domain allowed rebrand, say 3   admin untick confirm. users, give rights, set company data fields; everything map either way. two boxes changed administrator’s, own. 4   remove tab, access ends once, becomes ready next 5. removed. note  removing frees licence; pay for. fewer, see section removed person added later. 5   more more. sales@grip.co.nz like. added, people’s emails into. rest year, pro-rata price quote first, people you. fewer. numbers come rollover. administrator weeks anything change; reply want. accounts@grip.co.nz time cost. payments work subscriptions billing . 6   quick row. use. get email. support@grip.co.nz. there, send leaving starting. apply. names share no. shared password locks moment changes. another per comes else ended. tell want what, changes makes you, ← back","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}}]