[{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:08.166Z","tag_names":["account","preferences"],"answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscri","long_answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscription covers a 12-month period from the date it was first activated. Each year, your subscription automatically renews for another 12-month term on the same date unless you cancel beforehand, we make contact a few weeks before your rollover date to check whether you wan","language_id":2,"id":3535144,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","name":"Subscriptions and Billing","votes":0,"is_published":true,"slug":"subscriptions-and-billing","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/subscriptions-and-billing?from_search=243038254","host":"https://help.grip.co.nz","body_txt":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2026-03-09T01:07:00.043Z","tag_names":["configurations","preferences"],"answer_sample":"Signing in, a forgotten password, logging out of every device, and where your set","long_answer_sample":"Signing in, a forgotten password, logging out of every device, and where your settings live. Figure 1. The sign-in page at app.grip.co.nz. In this guide Signing in A forgotten password Cannot sign in? — the checks that fix most of them Logging out — this device, or every device Where your settings are Quick answers 1   Signing in GRIP is a website: ","language_id":2,"id":3721956,"last_published_date":"September 28th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"signing in, forgotten password, logging every device, settings live. figure 1. sign-in page app.grip.co.nz. guide password sign — checks fix device quick answers 1   signing grip website nothing install. go app.grip.co.nz email address password. username, licence one person, login never shared. type click in. first time, asked set new place temporary welcome email, accept terms conditions. map opens. stays signed five days, will time open map. tip  bookmark itself. old bookmark (the page, say) common reason fails. 2   a forgot uses send it. verification code comes grip. 2. resetting page. good know  the reset support@grip.co.nz check junk spam folders first. arrived minutes, end, sends fresh details. 3   cannot problems yourself. work list; clears cause. use right address. straight app.grip.co.nz, link. update bookmark. clear browsing data, close browser completely again. fixes blank button opens signs try private window, different browser. works, problem usual browser’s stored clearing (above) sorts failing office loads phone mobile data network, ask team allow firewall antivirus. “incorrect username password.” address, must match exactly. section added administrator, still luck can details know  three narrow just you, whole well grip, websites tell get back faster. stuck screenshot see tried. getting help giving feedback . 4   logging menu top left two ways out. log ends session only. everywhere included asks confirm 3. everywhere, foot menu. longer replaced, computer shared think someone else change afterwards, 4. session. 5   where setting opens, layers on, plan district cog bottom map, defaults tab. saved login, follow computer. make name, firm logo printing, sheet starts cog, print kept datum coordinates list beside coordinates. firm’s users, licences company fields account menu, administrators. 6   quick arrived. support@grip.co.nz. there, end. know uses. may less university say, rather personal one. access. keeps asking days; design. sooner that, closing, forgets normal let keep grip’s data. administrators account. need, administrator. day find property takes next →","name":"Your login: signing in, passwords and logging out","votes":0,"is_published":true,"slug":"your-login-signing-in-passwords-and-logging-out","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/your-login-signing-in-passwords-and-logging-out?from_search=243038254","host":"https://help.grip.co.nz","body_txt":"signing in, forgotten password, logging every device, settings live. figure 1. sign-in page app.grip.co.nz. guide password sign — checks fix device quick answers 1   signing grip website nothing install. go app.grip.co.nz email address password. username, licence one person, login never shared. type click in. first time, asked set new place temporary welcome email, accept terms conditions. map opens. stays signed five days, will time open map. tip  bookmark itself. old bookmark (the page, say) common reason fails. 2   a forgot uses send it. verification code comes grip. 2. resetting page. good know  the reset support@grip.co.nz check junk spam folders first. arrived minutes, end, sends fresh details. 3   cannot problems yourself. work list; clears cause. use right address. straight app.grip.co.nz, link. update bookmark. clear browsing data, close browser completely again. fixes blank button opens signs try private window, different browser. works, problem usual browser’s stored clearing (above) sorts failing office loads phone mobile data network, ask team allow firewall antivirus. “incorrect username password.” address, must match exactly. section added administrator, still luck can details know  three narrow just you, whole well grip, websites tell get back faster. stuck screenshot see tried. getting help giving feedback . 4   logging menu top left two ways out. log ends session only. everywhere included asks confirm 3. everywhere, foot menu. longer replaced, computer shared think someone else change afterwards, 4. session. 5   where setting opens, layers on, plan district cog bottom map, defaults tab. saved login, follow computer. make name, firm logo printing, sheet starts cog, print kept datum coordinates list beside coordinates. firm’s users, licences company fields account menu, administrators. 6   quick arrived. support@grip.co.nz. there, end. know uses. may less university say, rather personal one. access. keeps asking days; design. sooner that, closing, forgets normal let keep grip’s data. administrators account. need, administrator. day find property takes next →","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}}]