[{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:08.030Z","tag_names":["account oversight","user control"],"answer_sample":"One licence, one person. Add someone, take someone off, make an admin — and know ","long_answer_sample":"One licence, one person. Add someone, take someone off, make an admin — and know what does and does not change your bill. Figure 1. The Users tab: who holds a licence, and the empty rows waiting for someone. For account administrators In this guide Licences and users Add a user Admin rights Remove a user More licences, or fewer Quick answers 1   Lic","language_id":2,"id":3535142,"last_published_date":"September 28th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"one licence, person. add someone, take someone off, make admin — know change bill. figure 1. users tab holds empty rows waiting someone. account administrators guide licences user rights remove licences, fewer quick answers 1   licences subscription includes number licences. single person, login licence never shared. page lists everyone holding one, shows row every still given out. 2. person’s email (1), whether (2), (3), (4). note  a address, must read grip sends details, notices reminder annual rollover it. 2   add open menu top left, click account, tab. row, type address (1). tick box beside (2) able themselves. apply (3). adding check it, again. 3. new typed 4. anyone added. receive support@grip.co.nz details straight away, can use once. ask junk spam arrived. good know  the firm’s domains. says domain allowed rebrand, say 3   admin untick confirm. users, give rights, set company data fields; everything map either way. two boxes changed administrator’s, own. 4   remove tab, access ends once, becomes ready next 5. removed. note  removing frees licence; pay for. fewer, see section removed person added later. 5   more more. sales@grip.co.nz like. added, people’s emails into. rest year, pro-rata price quote first, people you. fewer. numbers come rollover. administrator weeks anything change; reply want. accounts@grip.co.nz time cost. payments work subscriptions billing . 6   quick row. use. get email. support@grip.co.nz. there, send leaving starting. apply. names share no. shared password locks moment changes. another per comes else ended. tell want what, changes makes you, ← back","name":"Users and licences: adding, removing and admin rights","votes":0,"is_published":true,"slug":"users-and-licences-adding-removing-and-admin-rights","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/users-and-licences-adding-removing-and-admin-rights?from_search=243034536","host":"https://help.grip.co.nz","body_txt":"one licence, person. add someone, take someone off, make admin — know change bill. figure 1. users tab holds empty rows waiting someone. account administrators guide licences user rights remove licences, fewer quick answers 1   licences subscription includes number licences. single person, login licence never shared. page lists everyone holding one, shows row every still given out. 2. person’s email (1), whether (2), (3), (4). note  a address, must read grip sends details, notices reminder annual rollover it. 2   add open menu top left, click account, tab. row, type address (1). tick box beside (2) able themselves. apply (3). adding check it, again. 3. new typed 4. anyone added. receive support@grip.co.nz details straight away, can use once. ask junk spam arrived. good know  the firm’s domains. says domain allowed rebrand, say 3   admin untick confirm. users, give rights, set company data fields; everything map either way. two boxes changed administrator’s, own. 4   remove tab, access ends once, becomes ready next 5. removed. note  removing frees licence; pay for. fewer, see section removed person added later. 5   more more. sales@grip.co.nz like. added, people’s emails into. rest year, pro-rata price quote first, people you. fewer. numbers come rollover. administrator weeks anything change; reply want. accounts@grip.co.nz time cost. payments work subscriptions billing . 6   quick row. use. get email. support@grip.co.nz. there, send leaving starting. apply. names share no. shared password locks moment changes. another per comes else ended. tell want what, changes makes you, ← back","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:08.166Z","tag_names":["account","preferences"],"answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscri","long_answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscription covers a 12-month period from the date it was first activated. Each year, your subscription automatically renews for another 12-month term on the same date unless you cancel beforehand, we make contact a few weeks before your rollover date to check whether you wan","language_id":2,"id":3535144,"last_published_date":"September 24th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","name":"Subscriptions and Billing","votes":0,"is_published":true,"slug":"subscriptions-and-billing","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/subscriptions-and-billing?from_search=243034536","host":"https://help.grip.co.nz","body_txt":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:07.951Z","tag_names":["administration","settings"],"answer_sample":"The Account page is visible to admin users: your firm’s details, its users and it","long_answer_sample":"The Account page is visible to admin users: your firm’s details, its users and its company data fields — and the changes GRIP makes for you. Figure 1. The Account page, on its Details tab. For account administrators In this guide The Account page Who can do what — administrator, admin, user Your firm’s details What GRIP changes for you Quick answers","language_id":2,"id":3535141,"last_published_date":"September 28th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"account page visible admin users firm’s details, company data fields — changes grip makes you. figure 1. page, details tab. administrators guide can administrator, admin, user quick answers 1   the users. menu, picture below, rights. open menu top left click account, go straight app.grip.co.nz/account. see it; everyone else sees map alone. 2. left. tab holds name, phone number administrator (section 3). licence, adding removing people, licences . firm records point map. - setup \u0026amp; configuration 2   who role one person account’s owner key contact, receives invoices reminder annual rollover. everything do, name shows change is. adds removes users, gives takes rights, sets fields, uses made one. map, including editing points. page. 3   your 3. (1), (2), (3), apply (4). field call account. type new apply. shown reference, changed 4). 4   what need us. email right team rest, usually day. email, send support@grip.co.nz current administrator’s login one’s, anyone add remove time. emailed details; existing keeps theirs. match legal trading prints title block. domains rebrand, say. domain know refused added. sales@grip.co.nz like. added time, charged rest year, appear empty rows fewer licences, cancelling accounts@grip.co.nz take effect rollover, weeks it. subscriptions billing 5   quick menu. administrator. ask need, make grant names them. someone firm. tab; licence free next person. hand on. address domain. it, signing in, passwords logging people ← back →","name":"Your GRIP account: the Account page and who can do what","votes":0,"is_published":true,"slug":"your-grip-account-the-account-page-and-who-can-do-what","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/your-grip-account-the-account-page-and-who-can-do-what?from_search=243034536","host":"https://help.grip.co.nz","body_txt":"account page visible admin users firm’s details, company data fields — changes grip makes you. figure 1. page, details tab. administrators guide can administrator, admin, user quick answers 1   the users. menu, picture below, rights. open menu top left click account, go straight app.grip.co.nz/account. see it; everyone else sees map alone. 2. left. tab holds name, phone number administrator (section 3). licence, adding removing people, licences . firm records point map. - setup \u0026amp; configuration 2   who role one person account’s owner key contact, receives invoices reminder annual rollover. everything do, name shows change is. adds removes users, gives takes rights, sets fields, uses made one. map, including editing points. page. 3   your 3. (1), (2), (3), apply (4). field call account. type new apply. shown reference, changed 4). 4   what need us. email right team rest, usually day. email, send support@grip.co.nz current administrator’s login one’s, anyone add remove time. emailed details; existing keeps theirs. match legal trading prints title block. domains rebrand, say. domain know refused added. sales@grip.co.nz like. added time, charged rest year, appear empty rows fewer licences, cancelling accounts@grip.co.nz take effect rollover, weeks it. subscriptions billing 5   quick menu. administrator. ask need, make grant names them. someone firm. tab; licence free next person. hand on. address domain. it, signing in, passwords logging people ← back →","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}}]