[{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:08.030Z","tag_names":["account oversight","user control"],"answer_sample":"Allocating Users to Licenses A user is a single person, who is permitted to acces","long_answer_sample":"Allocating Users to Licenses A user is a single person, who is permitted to access the license that your account has access to. Licenses are not for sharing between people. Adding Users Add users on the users tab of the account page.   Prerequisites: You must be an admin user Your company must have available licenses (empty rows in the above spreads","language_id":2,"id":3535142,"last_published_date":"February 2nd, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"allocating users licenses user single person, permitted access license account to. sharing people. adding add tab page.   prerequisites must admin company available (empty rows spreadsheet), don’t contact sales@grip.co.nz  to get extra allocated account. new users’ email domains match allowed addition process go slots, enter address - valid follow domain restrictions status check box make click apply review confirm details popup grip will login email. happens next receive invitations credentials can immediately features managing permissions privileges screenshot showing team members remove buttons viewing current shows active (checked = admin, unchecked standard user) button (not shown administrator) changing checkbox user’s name change dialog update removing want removal loses frees company, allocate someone else. important notes administrator (email support@grip.co.nz request changes removed lose altering numbers organisation subscription includes specific number system vs. used licenses, sales ( ) obtain added support need modified, considered case basis","name":"Account Management - User Management","votes":0,"is_published":true,"slug":"account-management-user-management","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188,1086262],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/account-management-user-management?from_search=224177227","host":"https://help.grip.co.nz","body_txt":"allocating users licenses user single person, permitted access license account to. sharing people. adding add tab page.   prerequisites must admin company available (empty rows spreadsheet), don’t contact sales@grip.co.nz  to get extra allocated account. new users’ email domains match allowed addition process go slots, enter address - valid follow domain restrictions status check box make click apply review confirm details popup grip will login email. happens next receive invitations credentials can immediately features managing permissions privileges screenshot showing team members remove buttons viewing current shows active (checked = admin, unchecked standard user) button (not shown administrator) changing checkbox user’s name change dialog update removing want removal loses frees company, allocate someone else. important notes administrator (email support@grip.co.nz request changes removed lose altering numbers organisation subscription includes specific number system vs. used licenses, sales ( ) obtain added support need modified, considered case basis","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079172,"account_id":31056,"created_at":"2025-10-08T22:22:06.064Z","tag_names":["characteristics","summary"],"answer_sample":"  Understanding the Interface Main Map Area Full GRIP interface screenshot with n","long_answer_sample":"  Understanding the Interface Main Map Area Full GRIP interface screenshot with numbered callouts identifying all major areas. 1 Menu Bar, 2 Search Bar, 3. Toolbar 4. Bottom Toolbar 5. The Map The central map displays New Zealand with various data layers. You can: Zoom using the mouse wheel or +/- buttons Pan by clicking and dragging Search for spec","language_id":2,"id":3535121,"last_published_date":"January 7th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"  understanding interface main map area full grip screenshot numbered callouts identifying major areas. 1 menu bar, 2 search 3. toolbar 4. bottom 5. central displays new zealand various data layers. can zoom using mouse wheel +/- buttons pan clicking dragging specific locations tools closeup expanded option top left corner - navigate parts application home return public page account user settings company management feedback ask questions provide suggestions help logout sign session select type dropdown (e.g. address, title, appellation) enter terms right side panel layer controls turn layers on/off basemap switcher aerial vs. parcel info control features selectable, see details selected survey plan land district numbers view scale toggle  click toggle aa, aa filter apply filters marks vectors tool choose opening preferences measure distances areas streetview open clicked location google csv download export files dxf cad systems create points kml earth print maps pdf  location use gps device jump · coordinate display position coordinates projection selector system (nztm, nzgd2000, etc.) update information clickarrow last refreshed example source attribution date essential navigation basic zooming scroll- in/out precise shift + drag panning move around showing different options nztm highlighted located bottom-right nztm, nzmg, others affects measurements selection remembered sessions key sources linz (primary source) council local infrastructure stats nz administrative boundaries organisations custom visible organisation","name":"Overview of the main features in GRIP","votes":0,"is_published":true,"slug":"overview-of-the-main-features-in-grip","first_category":"Getting Started","categories_display_for_views":"Getting Started","parent_categories":[1079172,1086262],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/getting-started/overview-of-the-main-features-in-grip?from_search=224177227","host":"https://help.grip.co.nz","body_txt":"  understanding interface main map area full grip screenshot numbered callouts identifying major areas. 1 menu bar, 2 search 3. toolbar 4. bottom 5. central displays new zealand various data layers. can zoom using mouse wheel +/- buttons pan clicking dragging specific locations tools closeup expanded option top left corner - navigate parts application home return public page account user settings company management feedback ask questions provide suggestions help logout sign session select type dropdown (e.g. address, title, appellation) enter terms right side panel layer controls turn layers on/off basemap switcher aerial vs. parcel info control features selectable, see details selected survey plan land district numbers view scale toggle  click toggle aa, aa filter apply filters marks vectors tool choose opening preferences measure distances areas streetview open clicked location google csv download export files dxf cad systems create points kml earth print maps pdf  location use gps device jump · coordinate display position coordinates projection selector system (nztm, nzgd2000, etc.) update information clickarrow last refreshed example source attribution date essential navigation basic zooming scroll- in/out precise shift + drag panning move around showing different options nztm highlighted located bottom-right nztm, nzmg, others affects measurements selection remembered sessions key sources linz (primary source) council local infrastructure stats nz administrative boundaries organisations custom visible organisation","categories":{"current":{"id":1079172,"name":"Getting Started","url":"/getting-started"}},"category_param":"getting-started"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:08.166Z","tag_names":["preferences","account"],"answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscri","long_answer_sample":"How subscriptions work All GRIP subscriptions are annual. This means your subscription covers a 12-month period from the date it was first activated. Each year, your subscription automatically renews for another 12-month term on the same date unless you cancel beforehand, we make contact a few weeks before your rollover date to check whether you wan","language_id":2,"id":3535144,"last_published_date":"February 2nd, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","name":"Subscriptions and Billing","votes":0,"is_published":true,"slug":"subscriptions-and-billing","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188,1086262],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/subscriptions-and-billing?from_search=224177227","host":"https://help.grip.co.nz","body_txt":"subscriptions work grip annual. means subscription covers 12-month period date first activated. year, automatically renews another term unless cancel beforehand, make contact weeks rollover check whether want changes subscription. although annual, flexibility pay — can spread cost monthly payments full year upfront. options cover exactly period. payment \u0026amp; schedules sign grip, choose schedule suits organisation. table summarises key differences, sections follow explain option detail.v   billing annual 12 equal instalments single terms due 15 days invoice 20th month following frequency per months billing, across payments. issued month, date. good know though paying monthly, still cancellation renewal governed date, individual payment. start period, please ensure made within shown above. overdue may result temporary access restrictions account. difficulty payment, soon possible resolution email accounts@grip.co.nz. adding licences need add user simply get touch sales team will set up. 1 address below, letting additional need. including names addresses new users speed things sales@grip.co.nz 2 confirm availability provide updated pricing licences. 3 activated members begin using straight away. reflecting note change existing added current invoiced accordingly. reducing reduce number licenses account, reply send ahead confirming like ahead. subscription, accounts team. requests processed via self-serve application. accounts@grip.co.nz important takes effect next apply immediately. remain active remainder renewals occur changed mind submitted request continue reinstate you. managing automated direct debit credit card, links emails invoices establish monthly/annual use process alterations","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}},{"question":{"category_id":1079188,"account_id":31056,"created_at":"2025-10-08T22:22:07.951Z","tag_names":["administration","settings"],"answer_sample":"Understanding Account Roles Account Administrator: A person, who is the primary c","long_answer_sample":"Understanding Account Roles Account Administrator: A person, who is the primary contact for the account Cannot be changed without contacting support (support@grip.co.nz ) Has full administrative privileges (e.g. account administrator privileges + admin user privileges) Responsible for billing and major account changes Regular Admin Users: A person w","language_id":2,"id":3535141,"last_published_date":"January 29th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/GS?bg=6a8d88\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/32507a6a05c02387947a90c2e833fb38.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"GRIP  Support","indexable_body":"understanding account roles administrator person, primary contact changed without contacting support (support@grip.co.nz ) full administrative privileges (e.g. + admin user privileges) responsible billing major changes regular users person can add/remove modify company data settings access grip features can  mapping manage functionality page updating information screenshot interface showing information, users, tabs   accessing login using credentials navigate (found menu top left) you’ll see three main details, details name - organisation phone number organisation’s related queries (read-only, change) field editable page, edit go tab needed click apply save","name":"Account Management - Company Settings","votes":0,"is_published":true,"slug":"account-management-company-settings","first_category":"User and Account Settings","categories_display_for_views":"User and Account Settings","parent_categories":[1079188,1086262],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/user-and-account-settings/account-management-company-settings?from_search=224177227","host":"https://help.grip.co.nz","body_txt":"understanding account roles administrator person, primary contact changed without contacting support (support@grip.co.nz ) full administrative privileges (e.g. + admin user privileges) responsible billing major changes regular users person can add/remove modify company data settings access grip features can  mapping manage functionality page updating information screenshot interface showing information, users, tabs   accessing login using credentials navigate (found menu top left) you’ll see three main details, details name - organisation phone number organisation’s related queries (read-only, change) field editable page, edit go tab needed click apply save","categories":{"current":{"id":1079188,"name":"User and Account Settings","url":"/user-and-account-settings"}},"category_param":"user-and-account-settings"}}]