Help and Feedback channels
Learn how to get started and receive help with your queries and issues on this comprehensive guide!
Built-in Help
- Tooltips provide quick explanations
- Status messages guide you through processes
Documentation and Training
- Comprehensive help (in this knowledgebase) covers all features
- Step-by-step tutorials for common tasks
Support Options
-
Email Support: support@grip.co.nz
- Response Time: Typically within 24 hours
- Include: Screenshots, error messages, detailed descriptions
-
Feedback form - this is most useful for thoughts about how to improve GRIP rather than help
- Click menubar in top left of GRIP map
- Click feedback
- Enter feedback
- Send feedback
