GRIP Knowledge Base

Map - Measurement Tools

Published October 8th, 2025 by GRIP Support

Line Measurement Creating Line Measurements: 1. Open the Tools Panel 2. Select the Measure tab 3. Click “Measure Line” button 4. Click in the map to start drawing a line 5. Click additional points to continue the line 6. Double-click to finish 7. Distance displays automatically Area Measurement Creating Area Measurements: 1. Open the Tools Panel 2

Map - Jump to Street View

Published October 8th, 2025 by GRIP Support

Accessing Google Street View Screenshot: Tools Panel with Measure tab open showing “Click to View” Street View button Street View Activation: 1. Open the Tools Panel 2. Select the Streetview tab 3. Click “Click to View” to activate Street View mode 4. Click anywhere on the map where you want street view 5. Google Street View opens in a new tab at

Map - Filtering & Display Options

Published October 8th, 2025 by GRIP Support

Mark Filtering by Accuracy Looking for a survey mark, with a particular set of attributes is a common use case, for example, planning a survey and needing to identify a NZ Vertical Datum 2016 order 1V marks near your site. This is where mark accuracy filters come in. Setting Up Accuracy Filters: 1. Open the filter panel 2. Select accuracy orders yo

Account Management - Company Settings

Published October 8th, 2025 by GRIP Support

Understanding Account Roles Account Administrator: A person, who is the primary contact for the account Cannot be changed without contacting support (support@grip.co.nz ) Has full administrative privileges (e.g. account administrator privileges + admin user privileges) Responsible for billing and major account changes Regular Admin Users: A person w

Finding & Searching

Published October 8th, 2025 by GRIP Support

Search Categories Overview GRIP supports 13 different search types: Category Description Example Format Address Street addresses and locations “1 Queen Street, Auckland” Appellation Legal property descriptions “Section 1 SO 38114” Road Name Street and road names “Queen Street” Place Name Suburbs, cities, localities “Auckland Central” Survey Plan Sur

Map: printing and map production

Published October 8th, 2025 by GRIP Support

Print Setup Purpose Create high-quality printed maps and PDFs for reports, client presentations, and field reference. Print Setup Process Configuration Steps: Configure layers - Turn on/off desired data layers in the layers panel Click the Print Icon to open the print panel Click “Show Print Area” - Displays printable area outline Set print option

Map - Export

Published October 8th, 2025 by GRIP Support

File Format Selection CSV Export: Equipment/CAD import compatibility for survey marks Spreadsheet analysis DXF Export: CAD integration Technical drawing production Aerial imagery background KML Export: Google Earth visualization Client presentations Quality Considerations Data Accuracy: Export includes source data accuracy limitations - be aware of

Subscriptions and Billing

Published October 8th, 2025 by GRIP Support

How subscriptions work All GRIP subscriptions are annual. This means your subscription covers a 12-month period from the date it was first activated. Each year, your subscription automatically renews for another 12-month term on the same date unless you cancel beforehand, we make contact a few weeks before your rollover date to check whether you wan

Mobile & Field Use

Published October 8th, 2025 by GRIP Support

Using GRIP on Mobile Devices Screenshot: GRIP on a phone Optimised for Touch All features work on tablets and smartphones Touch-friendly interface with appropriate button sizes Pinch to zoom, tap to select GPS Location Screenshot: My location feature enabled, and my location visible in GRIP Use “My Location” button to zoom to your current po

Map - default settings

Published January 29th, 2026 by GRIP Support

Start Location Settings Screenshot: Layer preferences interface showing default vs last used options Default Location: Set any location as your default start Navigate to desired area and click “Set” Ideal for users working in specific regions Last Location: Remembers your last viewed area Continue where you left off last each time you open the app

Company Data - Setup & Configuration

Published October 8th, 2025 by GRIP Support

Overview of Company Data Company Data allows you to create custom data points with business-specific information attached to map features. This is powerful for tracking project information, particularly if you want to find related projects in the area you are working when you head back years later. Imagine seeing all this context when you start work

Company Data - creating, adding, and searching for company data

Published January 28th, 2026 by GRIP Support

Creating Data Points Screenshot: Company Data Tools panel showing create point interface Screenshot: point creation fields - note the fields available are dependent on the company setup of the fields Point Creation Process: Click the tool button to open the tools panel Click the Company Data tab Click “Create Point” in Company Data Tools Click on t

Support & Troubleshooting - Getting Help

Published October 8th, 2025 by GRIP Support

Contact Information Email: support@grip.co.nz Response Time: Typically within 24 hours What to Include in Support Requests Your company name The email address experiencing issues Screenshots of any error messages Step-by-step description of what you were trying to do Any error messages or codes displayed Account Changes Requiring Support Changing th

Company Data - Tips for getting the most value

Published October 8th, 2025 by GRIP Support

Team Collaboration The feature works best when you can upload an entire catalogue of all jobs you have worked on, so when you are working in an area, you can easily find information from related projects. Screenshot: example of a company with their job numbers in the map Collaborative Features: Company data points become visible to all members of yo

Account Management - User Management

Published October 8th, 2025 by GRIP Support

Allocating Users to Licenses A user is a single person, who is permitted to access the license that your account has access to. Licenses are not for sharing between people. Adding Users Add users on the users tab of the account page. Prerequisites: You must be an admin user Your company must have available licenses (empty rows in the above spreads

Mobile App Setup

Published October 8th, 2025 by GRIP Support

Adding GRIP App Shortcut in Android/iOS [IMAGE PLACEHOLDER: MOBILEAPP-002] Caption: Step-by-step Android shortcut creation screenshots Android: 1. Open Chrome browser on your Android device 2. Navigate to the GRIP website 3. Tap the menu button (three dots) 4. Select “Add to Home screen” 5. Customize the name if desired 6. Tap “Add” [IMAGE PLACEHO

System Requirements for GRIP

Published October 13th, 2025 by GRIP Support

System Requirements Supported Devices: Desktop computers (Windows, Mac, Linux) Tablets (iPad, Android tablets) Smartphones (iOS, Android) Browser Requirements: Chrome (recommended) Firefox Safari Edge Internet connection required Performance Tips: Use the latest browser version for best performance Ensure a stable internet connection

Map Data & Layers

Published October 8th, 2025 by GRIP Support

Understanding Layers Screenshot: layers panel with all layers turned off Screenshot: layers panel showing parcel layers on with titles, area, address and road names turned on in the panel and map. Primary Data Layers: Parcels - Property boundaries (primary, non-primary, approved, road/hydro), note that parcel accuracies vary significantly with s

Map - Information Tool

Published October 8th, 2025 by GRIP Support

Selecting Features Screenshot: Information tool (i icon) highlighted with cursor clicking on map feature Using the Information Tool: Click the information tool (i icon) Click on any feature in the map (parcel, mark, vector, survey plan) to see details Information appears in the right panel Use back () button to navigate back to original selection Ho

Boundary accuracy in New Zealand

Published November 24th, 2025 by GRIP Support

Understanding boundary accuracy in New Zealand What you need to know about boundaries in GRIP At first glance, boundary accuracy seems straightforward. However, it's crucial to understand that boundaries shown on a map are digital representations, not the actual, legal boundary locations on the ground. Only Licensed Cadastral Surveyors have the lega

Quick Start Guide

Published October 8th, 2025 by GRIP Support

Accessing GRIP for the first time Screenshot of the login page highlighting where to enter your Email / Password 1. Navigate to the GRIP login page . 2. Enter your credentials - email address and password. 3. Accept terms and conditions if prompted (first login only). 4. Wait for the map to load. First-Time Setup After your first login, we recomme

Overview of the main features in GRIP

Published October 8th, 2025 by GRIP Support

Understanding the Interface Main Map Area Full GRIP interface screenshot with numbered callouts identifying all major areas. 1 Menu Bar, 2 Search Bar, 3. Toolbar 4. Bottom Toolbar 5. The Map The central map displays New Zealand with various data layers. You can: Zoom using the mouse wheel or +/- buttons Pan by clicking and dragging Search for spec

Help and Feedback channels

Published October 8th, 2025 by GRIP Support

Built-in Help Tooltips provide quick explanations Status messages guide you through processes Documentation and Training Comprehensive help (in this knowledgebase) covers all features Step-by-step tutorials for common tasks Support Options Email Support: support@grip.co.nz Response Time: Typically within 24 hours Include: Screenshots, error me