How subscriptions work

All GRIP subscriptions are annual. This means your subscription covers a 12-month period from the date it was first activated. Each year, your subscription automatically renews for another 12-month term on the same date unless you cancel beforehand, we make contact a few weeks before your rollover date to check whether you want to make any changes to your subscription.

Although your subscription is annual, you have flexibility in how you pay — you can spread the cost into monthly payments or pay the full year upfront. Both options cover exactly the same 12-month subscription period.

Payment options & schedules

When you sign up for GRIP, you choose a payment schedule that suits your organisation. The table below summarises the key differences, and the sections that follow explain each option in more detail.v

  Monthly billing Annual billing
What you pay 12 equal monthly instalments Full year in a single payment
Payment terms Due 15 days after each invoice Due on the 20th of the month following your invoice
Invoice frequency Monthly Once per year
Subscription period 12 months 12 months

Monthly billing

With monthly billing, your annual subscription cost is spread across 12 equal payments. An invoice is issued automatically each month, and payment is due 15 days after the invoice date.

Good to know: Even though you're paying monthly, your subscription is still annual. This means cancellation and renewal are governed by your annual rollover date, not by individual monthly payments.

Annual billing

With annual billing, you pay for the full 12-month subscription period in a single payment. A single invoice is issued at the start of each subscription period, and payment is due on the 20th of the month following the invoice date.

Payment terms: Please ensure payments are made within the terms shown above. Overdue payments may result in temporary access restrictions to your GRIP account. If you are having difficulty with a payment, please contact us as soon as possible so we can work with you on a resolution — email accounts@grip.co.nz.

Adding licences

Need to add more user licences to your GRIP subscription? Simply get in touch with our sales team and they will get you set up.

1
 

Email our sales team at the address below, letting them know how many additional licences you need. Including the names or email addresses of the new users will speed things up.

2
 

The sales team will confirm availability and provide you with updated pricing for the additional licences.

3

New licences are activated and your team members can begin using GRIP straight away. An updated invoice will be issued reflecting the additional licences.

Note: Adding licences does not change your existing subscription period or annual rollover date. The new licences are added to your current term and invoiced accordingly.

Reducing licences

To reduce the number of licenses on your account, simply reply to the email we send you ahead of your annual rollover confirming the number of licenses you would like for the year ahead.

Cancellation

If you need to cancel your GRIP subscription, please email our accounts team. Cancellation requests are processed via email only — there is no self-serve cancellation option within the application.

Important: Cancellation takes effect from your next annual rollover date — it does not apply immediately. Your access will remain active for the remainder of your current 12-month subscription period. No further renewals will occur after that date.

Changed your mind? If you have submitted a cancellation request but would like to continue your subscription, simply email accounts@grip.co.nz before your rollover date and we can reinstate it for you.

Managing Automated Payments

To pay by direct debit or credit card, simply follow the links from our invoice emails or invoices to establish an automated monthly/annual payment. Use this same process to make alterations to your automated payments


 

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