Set an automatic payment up from any invoice email, change the card or account behind it, or stop it — without touching your GRIP subscription.

An invoice with Auto pay set up: Manage Auto pay sits at the top right.

Figure 1. An invoice with Auto pay set up: Manage Auto pay sits at the top right.

For whoever pays the invoices

In this guide

  1. How GRIP invoices you
  2. Set up an automatic payment
  3. Change your card or bank details
  4. Stop automatic payments
  5. Quick answers

1  How GRIP invoices you

Invoices come by email from accounts@grip.co.nz, monthly or once a year as your subscription is set up — see Subscriptions and Billing. Every invoice email carries a Review and pay button. It opens the invoice online, where you can pay it, and set up an automatic payment for the invoices to come.

The Review and pay button in an invoice email.

Figure 2. The Review and pay button in an invoice email.

2  Set up an automatic payment

  1. Open a recent invoice email and click Review and pay.
  2. Choose to pay by card or by direct debit, and enter the details when asked.
  3. Choose to set up an automatic payment — Auto pay — for the invoices to come.

Once it is set up, each invoice says Auto pay set up and active at the top, and is paid on its due date.

Figure 3. Once it is set up, each invoice says Auto pay set up and active at the top, and is paid on its due date.
Good to know  Auto pay takes each invoice on its due date — 15 days after a monthly invoice, the 20th of the month after an annual one — the same terms as paying by hand.

3  Change your card or bank details

  1. Open a recent invoice email and click Review and pay.
  2. Click Manage Auto pay at the top right of the invoice.
  3. Click Update card details and enter the new card or account.

Manage Auto pay: update the details, or cancel the automatic payment.

Figure 4. Manage Auto pay: update the details, or cancel the automatic payment.

4  Stop automatic payments

  1. Open a recent invoice email and click Review and pay.
  2. Click Manage Auto pay, then Cancel Auto pay.
Note  Cancelling Auto pay stops the automatic payments only. Your GRIP subscription carries on and each invoice is still due: pay it from its Review and pay button, or set Auto pay up again. To cancel the subscription itself, email accounts@grip.co.nz — see Subscriptions and Billing.

5  Quick answers

I cannot find an invoice email.

Search your mail for accounts@grip.co.nz, and check junk and spam. If there is nothing, email accounts@grip.co.nz and we send the latest invoice again.

The invoices go to the wrong person.

They go to the billing email on your account. Email accounts@grip.co.nz with the address they should go to.

A payment failed, or the card has expired.

Update the card as in section 3. The invoice stays due until it is paid, so pay it from Review and pay once the new card is in.

Can I pay one invoice without setting up Auto pay?

Yes. Review and pay lets you pay that invoice on its own.

How the subscription, its renewal and its payment terms work is in Subscriptions and Billing. Who to email about what is in Your GRIP account.

payment debit